Rehab Case Manager

Full Job Description

Rehabilitation Case Manager

Location: Croydon - hybrid working available

Salary: £27,500

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual's clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient's journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments.

About the Role

Clinical Service Delivery

Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions
Utilising every contact point with patients as a chance to educate & provide clinical supportPatient Care

Shared responsibility for patient cases, i.e. supporting colleagues proactively and encouraging a team working environment
Assisting with optimising service delivery
Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
Taking a forward thinking, patient-centred approach to overcome case management hurdles

Benefits

25 days annual leave
Your birthday off
6% company pension contribution
Bike to Work Scheme
Medicash Health plan
Enhanced Maternity/Paternity/Adoption and Shared Parental leave
2 voluntary days per year
Long Service Awards
Employee Wellbeing Seminars
CPD opportunities
Professional memberships paid for (role dependent)

Essential Criteria

Relevant clinical degree (sport therapy, sport rehabilitation, or physiotherapy)
1 years clinical/hands on experience or previous case management or vocational rehabilitation expertise
Current governing registrations of your relevant professional body e.g. BASRaT or SST, HCPC body (or able to quickly obtain membership)
Excellent written and verbal communication skills, good attention to detail and time management skills

Desirable Criteria

Experience with delivery of high customer service and / or proven case management experience
Relevant experience (Health, Legal Profession, Insurance) etc. is advantageous
CMS UK membership a bonus

About Company

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

DE&I

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships