Renewal Telesales Executive

Full Job Description

Renewal Sales Representative

As a dynamic Customer Success team member within our Sales and Digital Marketing agency (a people and technology focused business), our commitment is to train and develop our workforce to be amazing and provide sales personnel with a comprehensive technology stack to ensure they have all the tools necessary to deliver customer success.

Working on behalf of our B2B clients, your role involves reaching out to existing customers to explore their experiences and identify what has and hasn’t worked to ascertain how we can best support them for the upcoming year.

Unlike traditional sales roles, your focus is on quality engagements. You'll utilise research, social media and our advanced technology stack to build engagement strategies throughout the year making for a more harmonious experience when contract renewal discussions take place.

Key Responsibilities:

• Reach out to existing customers to assess their satisfaction and gather feedback on the previous year.
• Emphasise quality interactions utilising existing data, CRM insights and social media for well-planned calls.
• Capture key customer intelligence and collaborate with the management team to track program success and contribute towards successful account management
• Work towards an induvial and team renewal target
• Utilise technology to build targeted email cadences and personalised messaging to enhance the renewal process.

Pre-requisites:

• 1 year in a telephone-based sales role
• A previous B2B Account Management or Renewal role would be advantageous
• Excellent rapport builder
• You will be a passionate learner with a thirst to progress
• Excellent communication skills – both written and verbal
• Negotiation / influencing / objection handling skills preferred.
• PC literate + tech savvy

Self-Development

• Proactively pursue self-development opportunities within the Business and Group
• Assume joint responsibility with the leadership team for regularly reviewing performance and personal development
• Discuss career aspirations and agree personal development plans with the leadership team

Further info:

• £21k-£25k basic plus bonus and benefits. Higher basic salaries with our BDM roles.
• Our group is growing at a healthy rate so career opportunities are excellent
• Operational office 1 min walk from Horsforth train station (LS18). 9 mins from Leeds Central