Resident Liaison Officer - Planned Works
Job Details
Full Job Description
Resident Liaison Officer - Social Housing Planned Works
Based in Kent
Full time,
permanent
29k + car allowance
We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Kent.
It will be
your responsibility to develop positive relationships with residents
in order to provide information and support during refurbishment,
maintenance and major works programmes. You will prevent and limit
dissatisfaction, resolve complaints and queries quickly and
efficiently. This scheme is working closely with a public sector
client so previous experience working for a main contractor on similar
projects is ideal but not required as training given on the
job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Full clean driving licence with own vehicle
- Pre-entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.
Please apply online now or give Meg a call on (phone number removed) for more info!
Resident Liaison Officer - Planned Works
Howells Solutions Limited
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