Residential Development Manager

Full Job Description

Job Title: Residential Development Manager

Salary: Up to £55,000 per annum

Location: Uxbridge

Profile

Our client is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, works with developers, investors, freeholders and over 1,600 Resident Management Companies.

Responsibilities

• A team of 6 staff – 1 maintenance, head concierge, 1 day concierge, 1 night concierge, 2 cleaner staff.
• effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained.
• include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
• and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met.
• Internal redecs
• and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• with the monitoring and supervision of contractors, carrying out works on and around the development.
• of works orders and ensuring all orders are monitored and delivered within the designated time frame.
• reactive/planned works are conducted to a high quality.
• ensure all irregular incidents are investigated and reported to the development manager.
• provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary
• out regular inspection audits of the site and take/organise remedial action when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Essential Experience

• Residential Experience
• Strong personality with the ability to build relationships
• 2 years experience working as a Development Manager

Benefits

• 25 day annual leave plus bank holidays
• gym membership - Discounted
• 4% pension scheme
• Free parking
• Company deals

If this would something of interest, please apply with your CV and we will be in touch