Resorts and Events Support

Full Job Description

• East Suffolk Council, Melton, East Suffolk House, Woodbridge, Suffolk IP12 1RT 
• £26,421 - £28,770 per annum (pro rata if part time), Band 4
• 37 hours variable per week*
• Permanent

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join our Asset Management Team as Resorts and Events Support . 

Your role

You will join the Resort Team to support customer-focused duties relating to Beach Huts in Felixstowe and to assist with the permission service which allows events to be held on council-owned land in the East Suffolk district. The role requires an agile working approach, practicality and the ability to positively represent our Beach and Event-space assets throughout the year.

Day-to-day, the work will include a variety of tasks including beach site visits, inspections, recording and monitoring, customer-facing activities, use of web-based booking/application systems, and using your initiative to resolve issues arising and follow response processes. 

Please note; the role includes weekend work as part of the standard week. You will be required to attend to suit bookings (events and hut hire) throughout the year with the highest demand during the main season. The role will include site visits and you will require the ability to respond to attend the site in the Felixstowe area in under one hour for the delivery of the service.   

* The hours are variable over the year to meet the seasonal demands of the role therefore, working hours per week may vary between 22-37 hours typically each week. It is anticipated greater hours would be worked May – September and fewer hours worked October – April. 

The main working times will include Thursday/Friday/Saturday/Sunday/Monday. Bank holiday work will also apply.

Place of work: Registered office East Suffolk House, Melton. Remote working will also apply (equipment provided).

What you will need:

You will:

• be flexible to respond to the demands and requirements of the seasonal services represented by the service area and have excellent communication skills, care, attention to detail and accuracy. An understanding of tourism or customer service delivery
• be able to act on instructions and be able to organise and prioritise your own work responsibilities in the interest of the service area  
• have obtained 5 GCSEs A – C Grade 
• have your own transport (essential car user allowance will apply) and be able to work actively and responsively to deliver the service. 

It will be a combination of site-based work, some office and some home working. Some lone working will also apply.

If you think you have what it takes to be successful in this role, even if you don’t meet all of the essential requirements, please apply. 

We would appreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (youtube.com) .

Here are some of the main benefits: 

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) 
• Local government pension scheme
• Flexible working arrangements 
• Learning and development tailored to your role 
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. 
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty, and many other products and services. 

Find more information about what we offer in our benefits brochure (pdf) . 

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were successful, please contact the recruiting manager listed at the bottom of this advert. 

For more information

For an informal discussion regarding this post, please contact Sarah Garbutt , Resort Manager, by calling 07920 450681 .

Closing date: 5pm, 17 March 2024

Interview date: 5 April 2024 (in Felixstowe)

How to apply

Step 1 -  Read the advert and the Job Description and Person Specification (pdf)

Step 2 -  Complete the Supporting Statement template (docx) . Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 -  Complete the online application and upload your statement. Please note; CVs are not accepted.