Retail Business Analyst

Full Job Description

Role: Retail Business Analyst – Space, Range & Display

Job Type: Permanent

Location: London (with hybrid working)

Ready to utilize your skills in exploring problems to find solutions in a fast-paced environment?

Are you passionate about retail and interested to learn and develop, being part of the Retail Business Consulting Services team?

We have an exciting role for you as a Retail Business Analyst !

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Be part of an exciting retail consultancy team where you will be challenged every day.
• Work with customers, identifying opportunities to support their strategy.
• Build strong relationships with a diverse range of stakeholders.

The Role

As a Retail Business Analyst , you will contribute to the design and delivery of major transformation programmes which includes designing new operating models, building business cases, supporting the delivery of change programmes or undertaking evaluations for clients, providing clear business focused recommendations.

You will ensure you are abreast of the latest market trends and technological innovations for retail and be keen to build your knowledge and experience of relevant solutions and systems. It is key that you can develop strong relationships with clients and colleagues, communicating effectively and inspiring trust in your work.

Key Responsibilities:

• Analyze and document business processes to support system re-design and process improvement projects, delivering client objectives.
• Test hypotheses effectively and support the development of new opportunities.
• Work cross functionally to develop new tools which enable clients to solve problems.
• Create clear and engaging presentations for clients with simple narratives for complex problems, drawing out recommendations and communicating effectively.
• Coordinate work across the team proactively ensuring readiness for client meetings, deliver work to deadlines with accurate internal reporting maintained.
• Represent TCS to clients, acting as a role model displaying integrity, innovative thinking, and passion.
• Keep yourself up to date with the latest market trends and technology innovations in your domain.
• Support clients’ objectives for transformation by assessing current processes, operating models, and technologies to determine opportunities and threats for the business now and in the future.
• Help to develop transformation plans to optimize the customer experience, operational efficiency, or systemic landscape.
• Use your knowledge and experience to provide recommendations considerate of other stakeholders.

Your Profile

Key skills/knowledge/experience:

• Retail experience and a solid understanding and experience of our retail clients’ markets and challenges. Specifically, knowledge of Commercial or Space, Range and Display processes. Experience from Food or Fashion to General Merchandise or DIY but most importantly passionate about retail and interested to learn and develop.
• IT skills including Microsoft Office suite – Word, Excel, PowerPoint and mobile digital platforms.
• Ability to articulate and perform clear communications to mixed audiences – in writing, through presentations and one to one.
• Attention to detail, ability to organize and structure time effectively, and a willingness to learn, proactively improving your skills and capabilities.
• Outcome focused approach, determination, and tenacity to achieve with ability to work flexibly in a team.
• Personal accountability – enthusiasm to develop your own projects and take ownership.
• Calm and adaptable in the face of ambiguity and in a fast-paced, quick-changing environment.
• Exposure to change management, knowledge of change management techniques is an advantage along with experience in business case development.

Rewards & Benefit

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Application Process

1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion

Join us and do more of what matters. Apply online now.