Retail IT & Digital Projects Support Manager (Tommy Hilfiger/Calvin Klein)

Full Job Description

Design Your Future at PVH

About PVH

With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues.

Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality.

Tommy Hilfiger is one of the world’s leading designer lifestyle brands, internationally recognised for celebrating the essence of “classic American cool” style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010.  We engage consumers through 360° marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment.

About THE ROLE

PVH Retail Operations is responsible for circa 50% of the Region North (UK, Irelands, Netherlands and Nordics) total business. It’s a fast paced, energetic and open environment, where everyone has a voice and is highly encouraged to contribute. Our teams operate autonomously, but with one consistent thread that runs through our retail business: ‘Retail Working as One’.  We are one team, made up of five key departments: Buying, Merchandising, Visual Merchandising, Retail Operations and our Store Teams on the ground, driving our business. Our focus is always stores first. We put our teams on the ground, serving our consumers, at the forefront of everything we do.

Reporting into the Senior Operations Manager the Manager for Retail IT & Digital Projects( internally Regional Transformation plays a fundamental role in supporting the retail function, the wider business, and external partners by providing a reliable, confidential and efficient support service.  They drive digital projects and product development in support of the Region North strategy

Responsibilities include:

• Rollout and maintain key IT/Digital Infrastructure in Retail across the Region
• In conjunction with the IT AMS team ensure all store IT hardware and key applications are fully functional 
• Deliver consistent high standards of IT services to new/refit store projects
• Working to an agreed SLA ensure IT services to the store are within agreed KPIs
• Work with external vendors to ensure full store support for digital services
• Utilise store applications to enhance associate knowledge of digital products
• Oversee and manage all customer facing digital elements within Region North
• Working with the AMS digital teams to ensure alignment on digital projects and new digital product development
• Working with AMS ensure the Region delivers the PVH digital strategy
• Continually train, coach and develop team to ensure they are able to carry out their role effectively.
• Oversee project and product support for all RFID services and the wider RFID strategy across Region North

About YOU

• You have previous experience in retail operations ideally gained within a retail environment at managerial level
• You have the ability to research and analyse multiple data streams enabling you to Make Informed Decisions
• You have in-depth store operational knowledge
• You have strong stakeholder management skills and the ability to build relationships with ease in order to Collaborate to Win
• You’re creative, commercially aware and a confident decision maker, you communicate and with stakeholders Learn Together with impact across all levels
• You work well with change, being able to Adapt Fast and work with pace                                                
• You have an innovative, proactive and solutions oriented mindset
• You have strong project and time management skills with excellent attention to detail
• You have a proven track record of leading, coaching and developing teams to Inspire Trust and Cultivate Belonging
• You have the ability to flex your style depending on your audience and the situation

About WHAT WE OFFER

At PVH, we understand that the success of our organisation is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

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