Retail Store Manager (full-time)

Full Job Description

MORI is a digitally native, direct-to-consumer baby and toddler clothing brand established and headquartered in London. We exist to inspire parents to raise kinder generations so together we can give babies a softer and stronger start. Key to our growth is the strength in our brand, standing by our values and connecting deeply with our customers. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally. 

The Role

We are hiring for a new Retail Store Manager with prior managerial experience and a passion for the infant apparel sector, as we expand our retail footprint. This role is key to our customer experience both in-Store and online, and is an exciting and busy role with a variety of responsibilities including:- ownership of a Store’s sales targets and KPIs, visual merchandising, team management and development of business strategies to support and maintain MORI’s success in a competitive marketplace.

Key Responsibilities

• Day-to-day Store management including:- managing a team, effective resourcing for all hours of operation, management of stock, the 'look and feel' of the sales floor and processing deliveries
• Achievement of Store sales goals including:- through training, motivating and mentoring Store team members 
• High levels of customer-satisfaction through excellent customer service
• Store administration and compliance with internal policies, procedures and statutory best practice 
• Maintaining impeccable visual merchandising standards within the Store
• Keeping abreast of and reporting internally on buying trends, customer needs and KPIs
• Effective and swift management of all Store-related issues that arise from team members or, customers 
• Effective stock and inventory management 
• Collaboration with the Head Office teams on product, marketing and growth initiatives
• Leading the successful hiring and onboarding process for new team members 

• Proven successful experience as a Retail Store Manager or, Assistant Store Manager
• Passion and a natural interest in the baby / children’s apparel industry 
• Powerful leadership and training skills 
• Strong sales and customer management skills
• Impeccable organisational skills
• Excellent communication and interpersonal skills

• Industry competitive salary
• 20 days holiday + bank holidays
• Regular social activities
• Up to 50% discount on our collections
• Enhanced parental leave policy
• Cycle to work scheme

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