Retail - Store Manager

Job Summary

In the role of Store Manager, your passion and your strategic vision will lead the store team in providing an iconic customer experience, ensuring maximum profitability. You will achieve and maintain operational excellence through the efficient running of all areas of the store.  Your commercial awareness, connection to your local client base and partnership with the Regional and Corporate teams will ensure your store’s success. 

Essential Functions

Responsible for the overall recruitment, training and development of staff and performance management 
• Competitive shop to understand market and recruit effectively 
• Create and maintain a team environment within the store 
• Provide monthly one on one sessions with staff, in addition to a weekly touch base with the management team 
• Create, implement and lead all sales and training initiatives 
• Implement and review store policies/procedures on a regular basis and ensure staff adheres to them 
• Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level 
• Identify patterns in mystery shop scores, identify and execute training to increase overall scores 
• Ensure product assortments to meet store profiles – seasonal input on buys for store 
• Lead management in coaching and develop of staff in this area 
• Responsible for the maintenance and organization of the daily register, banking functions, communicating and setting appointments with outside vendors that provide services for the store 
• Implement and lead floor sets, inventory and all company initiatives
• Manage and monitor sales figures, payroll budgets, controllable expenses, inventory control best practices and banking procedures
• Manage store execution in accordance with the company's visual and operational standards 
• Analyze sales results and create action plans to achieve desired results 
• Manage and maintain current programs for optimal performance practices, including training modules, communication binder, bulletin boards, holds and damages, schedules and backroom organization 
• Hold morning information and motivational meetings in partnership with management team 

Qualifications

Excellent leadership and people management skills 
• Proven ability to network, recruit, train, develop and assess talent 
• Excellent communication skills at all levels 
• Proven ability to increase sales and profitability 
• Strong clientele background 
• Sound commercial and brand awareness 
• Experience within a General Manager or equivalent level role in a high volume and luxury environment 
• Technical proficiency with SAP, MS applications, Apple products and POS systems 
• Fluency in a second language will be highly regarded