Sales Associate Rolex One Hyde Park

PURPOSE OF ROLE

As a key brand ambassador, the Client Advisor is responsible for optimizing sales performance and contributing to the overall success of the Bucherer experience. Delivering an exceptional client experience, building and establishing fruitful client relationships and making every experience in the boutique a memorable one for the client. 

KEY RESPONSIBILITIES / ACCOUNTABILITY

• Duties include but are not limited to; sales, merchandising, stock management, client relationship management, general housekeeping, maintaining stock integrity, etc.
• Achieve personal sales targets and KPI’s as set by the management team. (Timely manner?)
• Continuously Build (and develop) a flourishing client book through excellent customer service and regular and appropriate outreach to clients. (by using the company tools)
• consistently going ‘above and beyond’ to deliver an outstanding client experience to facilitate repeat business.
• To build and foster a client database, identifying the clients’ needs and keeping appropriate contact with them.
• Develop exceptional brand knowledge and industry (understanding)
• Be driven to exceed targets, both in sales figures and personal service levels
• Be aware of, and knowledgeable about, new brands, products and launches and to update clients where appropriate.  
• Exhibit a high degree of passion and enthusiasm for the role, following The Bucherer Way in day-to-day tasks and communication with team members and clients alike.
• Be aware of, and ensure compliance relating to all security and safety procedures
• To adhere to and understand company policies and procedures and to conduct yourself in a way that is aligned with brand and company values at all times.
• Duties relating to stock replenishment, stock handling and housekeeping as instructed by Manager.
• Ensuring the full sales ceremony is completed including brand warranty activations, link adjustments and data capture.

The above is representative of the main responsibilities of the role but is not an exhaustive list. Other reasonable duties may be assigned.

PRACTICAL / TECHNICAL KNOW HOW

• Sales expert with a renowned ability and excellent CRM proficiency.
• Previous experience working in a luxury retail/hospitality environment
• Previous experience working towards personal and store sales targets and working to deadlines.
• Ability to develop extensive brand and product knowledge
• Ability to perform sales ceremony in line with Mystery Shopping guidelines
• Computer literate with strong written and verbal communication skills
• Aftercare management, link adjustment experience,
• Salesforce, Microsoft Office, POS, Radix

PERSON SPEC

Inspiration / Excellence / Speed / Accountability / Inclusion*

• Passion for the products and brands
• Results orientated, actively achieving against personal and business KPI’s
• Demonstrates an attitude of positivity, professionalism, conscientiousness and reliability
• Embody brand image for customers and the store team and have a strong understand of brand DNA
• Builds and maintains positive working relationships with team members as well as internal and external stakeholders
• Positive and proactive approach to work with a can-do attitude
• Client focussed with the desire to deliver exceptional customer service
• Self-starter who is keen to adapt and learn
• Excellent communication skills, able to communicate with team members and internal and external stakeholders.
• Motivated & dedicated team member, communicating with, and supporting, colleagues and striving to give exemplary customer service.
• Ability to work flexibly, embrace and manage change