Sales Support Administrator - Spare Parts
Job Details
Full Job Description
We are an international manufacturing and engineering company supplying equipment to customers worldwide which are manufactured at our Farnborough site. Due to our continued success, we are seeking a Sales Support Executive to join our UK Head Office based in Farnborough. You will be working with our Export customer base Worldwide to manage their requests for spare parts and the associated administration and customer support tasks. We can offer a generous starting salary, working Monday to Friday with hybrid working available once trained, we offer free parking, 25 days holiday plus bank holidays and an excellent benefits package including contributory pension. We are a long established and secure company who can offer career development and progression. The role would suit candidates with previous experience of dealing with customers over the phone, by email whereby you are providing product information and advice, along with raising quotes and processing orders, following through to delivery. Any experience in an engineering or manufacturing company would be an advantage but is not essential as we can train on our product range.
You will be providing the highest levels of customer service by phone or email and have the ability to learn our technical product and accurately complete all of the administration surrounding our customer orders. We will also consider Graduates with a relevant engineering and some work experience who are looking for an opportunity to secure a role within an international engineering organisation who can offer career development. We can offer a generous starting salary Monday to Friday working hours, some hybrid working, free parking, 25 days holiday and pension plus other benefits.
The role provides a key aftermarket contact point who is
recognised by customers as a technically capable trusted advisor. Key
to your success in this role will be the ability to provide the best
support to customers whilst at the same time maximising our
aftermarket sales and efficiency.
Your responsibility will be for
export spare part sales, within international markets and all
administration for aftermarket sales. You will be required to
correctly identify, quote and process spare part orders.
The
successful candidate will also be responsible for the below:
•
Working with our Export customer to manage requests for spare
parts.
• Liaising with customers Worldwide eg Australia, US and
Asia.
• Liaising with customer via phone and email regarding their
spare part requests and sales orders.
• Provide customer
quotations.
• Upon authorisation, order processing and raising
order acknowledgements for spare parts orders.
• Following customer
requests through from initial enquiry for parts through to delivery,
chasing parts orders with our suppliers and manufacturing teams.
•
Ensure all customer requests are handled professionally and in a
timely manner.
• Responsible for all administration surrounding
aftermarket sales orders in a timely and accurate manner utilising our
systems fully.
• Providing cover for colleagues in Scheduling and
Invoicing.
To be successful in this role you must be capable of
digesting complex technical information, have excellent attention to
detail and administrative skills, the ability to work as part of a
team and have an excellent attitude and ability for customer care. Any
experience or knowledge of an engineering, manufacturing, technical or
spare parts related environment would be useful but is not essential.
In return we can offer Monday to Friday working hours, generous
starting salary plus an excellent benefits package and hybrid working
along with full training on our product range.
Please submit your
CV asap for immediate consideration.
Sales Support Administrator - Spare Parts
Personnel Selection
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