Customer Service Advisor

Full Job Description

Red Recruitment is recruiting a Customer Service Advisor to join our client, a leading brand in the insurance market who are recognised as setting the standard in the industry. You will be answering customers' queries and assisting them with finding the right products for them.

This position is located in York, the salary is £25,000 per annum and contains many benefits including hybrid working.

Benefits and Package for a Customer Service Advisor:

• Salary: £25,000 per annum
• Hours: Monday - Friday, hours between 8am - 7pm
• Contract Type: Permanent
• Location: York (hybrid is available after the client believes you are competent with the role)
• Start date: 17th June
  Interviews will be taking place throughout May
• 8 weeks training
• Flexible working
• Subsidised gym membership
• Financial support as you study for relevant professional qualifications such as CII, CIPD and CIMA
• Life insurance

Key Responsibilities of a Customer Service Advisor:

• Generating and renewing policies through the delivery of exceptional customer service
• Engaging with customers using their channel of choice, particularly telephone, email and webchat
• Making adjustments to insurance policies and helping customers make informed decisions
• Achieving first-time and single-point resolution in every contact
• Offering customers alternative solutions to ensure they receive the best experience

Key Skills and Experience of a Customer Service Advisor:

• Previous insurance experience is not required however customer service experience is
• You should be a team player and strive to contribute to the team's success
• Excellent verbal communication and clear written skills in a customer-focused environment are required
• Being able to manage your own workload and taking ownership
• You should be an exceptional listener, able to translate information into practical support

If you are interested in this position and have the relevant experience, please apply now!

Red Recruitment (Agency)