Salesforce Business Analyst

Full Job Description

Trust Payments have an exciting opportunity for a Salesforce Business Analyst to join their team.

Location: London (Hybrid or Remote)

Salary: Competitive + Benefits

Job Type: Full – Time, Permanent

About Us:

Join Trust Payments, an innovative global payment technology group revolutionising the industry since 2019. Our unique omnichannel solution seamlessly integrates technology and financial services, establishing us as frontrunners in the world of Fintech Payments. As an employer of choice, we prioritise our employees, fostering a culture of engagement and empowerment. Our prestigious 2* Best Companies rating underscores our unwavering dedication to creating an exceptional workplace environment where every voice is heard and valued.

We are constantly on the lookout for dynamic individuals who embody resilience, thrive in fast-paced commerce environments, and are eager to grow and succeed with us. Come be a part of our dynamic team and embark on an exciting journey of innovation and growth at Trust Payments.

Salesforce Business Analyst – The Role:

The primary role of the Salesforce Business Analyst is to function as a bridge between business stakeholders and the Salesforce Team, working to improve business processes and promoting the efficient use of Salesforce.

Salesforce Business Analyst – Key Responsibilities:

- Elicit, scrutinise and document business requirements

- Working alongside technical resources, design and document data-driven solutions and data flows to meet agreed business requirements

- Be a key point of contact between business, project, and technical stakeholders, bringing together the business and technical elements of change to attain the best possible results.

- Scrutinise data from all available sources and suggest improvements to processes based on these insights

- Build and maintain Salesforce applications and customisations

- Assist with software testing to ensure solutions meet required standards

Salesforce Business Analyst – You:

Essential:

- 3+ years business analyst experience

- 3+ years of experience with Salesforce setup and configuration

- Excellent verbal and written communication skills and the ability to organise meetings and prepare clear documentation

- Strong problem-solving skills and the ability to negotiate with multiple businesses and stakeholders.

- Attention to detail and ability to maintain a high level of accuracy

- Comfortable with multi-tasking and working as part of a global team, as well as working alone and taking direct ownership of tasks

- Be adaptive to ambiguity and willing to change in a rapid and highly dynamic company within payments

- Acquired practical knowledge in agile methodology

- Ability to communicate effectively and professionally with internal and external stakeholders

- Capable of flourishing in a fast-paced environment and able to work multiple projects simultaneously

- Experience of people management and coaching

Desirable:

- Salesforce Certified Business Analyst

- Salesforce Certified Administrator

- Experience in financial services, ideally payments (gateways, acquiring and processing)

- Working across a matrix environment including sales and operations

Salesforce Business Analyst – Benefits:

- Opportunity to be part of a rapidly scaling and market leading Fintech business.
- Flexible working
- Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
- Family friendly enhanced benefits/policies
- Pension, Healthcare, Life Assurance
- Social events and team building
- Celebrations
 

Application Process:

We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives.

We are dedicated to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience.
 

To submit your application for this exciting Salesforce Business Analyst opportunity, please click ‘Apply’ now.