Scheduling Team Leader
Job Details
Full Job Description
Service Team Leader (Customer Service/Office Manager)
Wellingborough
Hybrid Working – 3 Days Office & 2 Home
Working Monday & Friday
Circa £35,000+ 6%
Employer/4% Employee Pension + 25 Days Holiday + Bank Holidays + Life
Assurance + Discount Benefits Scheme + Progression + Significant
Training + Laptop + Phone
8.30am to 5.00pm
Monday to Friday (39 hours a week)
Service Team
Leader available in a highly successful and international manufacturer
of materials handling equipment. You’ll enjoy working in a people
focussed business in a world leading company.
To apply for the
role you need to have experience leading a team in an office based
environment. Those who have a background in scheduling/coordinating
will be particularly suited but this isn’t an essential requirement.
All industries will be considered as training on the company’s
products and services will be given. The role will suit those looking
for a busy role where you can take ownership of the
role.
Reporting to the Service Delivery Manager you will be
responsible for the day-to-day activities and leadership of a team of
4 people in Wellingborough and Waltham Abbey. You will ensure
excellent customer service support, ensure SLA’s and KPI’s are met and
arrange any 3rd party contractors. The role is a hands-on leadership
role where you’ll be scheduling work and issuing quotations along with
the team.
Training will take place in West Bromwich, all travel
and hotel stays will be fully paid for. This will be for
approximately 4-8 weeks.
This is a great opportunity to be part
of a reputable and secure business in a people focussed
culture.
The Service Team Leader Role in Brief:
· Supervision of department and KPI results
by supporting team with relevant intervention
· Ensure
first class customer service support,
· Monitoring
performance of all third party contractors
· Monitoring
of service response and processing staff and application of required
corrective actions
· Deputise for the Scheduling
Manager when needed
The Person Required:
• Experience leading a small team in an
office based environment
• IT skills
•
Excellent customer service skills