Senior Application Support Engineer

Full Job Description

I'm looking for a Senior Application Support Engineer to join the UK's leading Aerospace & Defence organisation in Warton, Carnforth.

You MUST be eligible for security clearance (SC) to be considered for this role.

What you'll be doing:

• Incident and Request Management through our ITSM toolset Service Now
• Contribute to and maintain a support knowledge base
• Provide specialist advice on toolset usage to the userbase
• Infrastructure monitoring and trend analysis
• Supporting licence renewal, hosting and utilisation monitoring activities
• Reporting on toolset data and service statistics

Your skills and experiences:

• Understanding of Engineering PLM toolsets (Teamcenter Enterprise or Unified)
• Able to operate independently to investigate and resolve issues as they arise, either learning on previous experience, by searching knowledge bases or by engaging other members of the team
• Experience of working in a Support environment or rolling out a new PLM toolset
• An awareness of ITIL Foundations would be desirable

The Air PLM Application Support team:

As a senior Application Support Engineer, you will be responsible for troubleshooting technical issues within the PLM toolset. The PLM Support team provides specialist IT application support services to the Engineering userbase of Siemens Teamcenter Enterprise and Unified. These toolsets are configured for the Air Sector use case, so extensive training will be provided to the right individual.

The salary is 47,683 to 52,426 plus an excellent benefits package.

JAM Recruitment Ltd is acting as an employment agent with regards to this position.