Senior Claims Advocate - Marine P&I

We are looking for a Claims Advocate with solid experience within the P&I (Protection & Indemnity) business.  Deliver high quality advice and assistance to Shipowners clients for P&I Claims Service, ensuring that Key Client Outcomes are delivered to pre-defined service standards. You will put the interests of clients and the integrity of the market at the heart of the way you do business.

Responsibilities

Loss Negotiation & Client Management

• Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time
• Ensure the prompt resolution of market-related loss issues and queries
• Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
• Ensure that all financial aspects (including but not limited to Uncorrelated Cash) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
• Build upon existing constructive relationships that the candidate would be expected to have already in place and lead correspondence with Client and associated P&I Clubs or Insurers, third parties and service providers and with due reference to the Client Service Proposition initiative. 
• Negotiate appropriate claims authorities and claims funds with P&I Clubs
• Negotiate claims settlements with P&I Clubs or Insurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)
• In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
• Support Sales team in conjunction with Claims Handlers by overseeing accurate and updated renewal information
• Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
• Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements

Other

• Provide input to members of the Marine Executive Board on BU approach to Client Service Proposition by client stream
• Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register