Senior Claims Advocate - Marine P&I
Job Details
Full Job Description
We are looking for a Claims Advocate with solid experience within the P&I (Protection & Indemnity) business. Deliver high quality advice and assistance to Shipowners clients for P&I Claims Service, ensuring that Key Client Outcomes are delivered to pre-defined service standards. You will put the interests of clients and the integrity of the market at the heart of the way you do business.
Responsibilities
Loss Negotiation & Client Management
- Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time
- Ensure the prompt resolution of market-related loss issues and queries
- Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion
- Ensure that all financial aspects (including but not limited to Uncorrelated Cash) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Build upon existing constructive relationships that the candidate would be expected to have already in place and lead correspondence with Client and associated P&I Clubs or Insurers, third parties and service providers and with due reference to the Client Service Proposition initiative.
- Negotiate appropriate claims authorities and claims funds with P&I Clubs
- Negotiate claims settlements with P&I Clubs or Insurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)
- In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
- Support Sales team in conjunction with Claims Handlers by overseeing accurate and updated renewal information
- Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
- Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
Other
- Provide input to members of the Marine Executive Board on BU approach to Client Service Proposition by client stream
- Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register
Senior Claims Advocate - Marine P&I
PHP4 Manila
All Direct Job Ads are subject to WhatJobs Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by WhatJobs. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.