Senior Commercial Property Claims Handler - NIG

Full Job Description

Senior Commercial Property Claims Handler - NIG

Bromley - Hybrid (2 days a week in the office)

Full Time, Permanent Position

This role is in scope to transfer to RSA in Summer 2024. As part of this, RSA are currently consulting with DLG’s Employment Representative Body on their proposed measures (changes to terms and conditions and ways of working that RSA intend to make as part of the transfer). Further information will be discussed in the application process.

Let’s be brilliant for our customers

Join us as a Senior Commercial Property Claims Handler, where you'll have the opportunity to showcase your expertise, mentorship skills, and make a significant impact in the field of Commercial Claims.

About us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

Reporting directly into the Commercial Claims Team Leader, you'll manage all Commercial losses of a defined large and technical/complex nature. This role encompasses end-to-end claims handling, collaborating with the supply chain to deliver cost-effective solutions and exceptional customer service. Your responsibilities include triaging new technical and large claims, investigating and negotiating settlements, identifying fraudulent claims, and maximising revenue generation while ensuring compliance with regulatory guidelines. Additionally, you'll play a key role in developing strategies for handling large loss claims, mentoring others, conducting audits, and contributing to the technical development of the claims handling team. Your focus on risk management, customer experience, and meeting business targets will be paramount in maintaining excellence within the department.

• Previous claims handling experience within Commercial is necessary, including initiation, investigation, negotiation and settlement, and claims quantum and assessment

• Knowledge of Fraud and Investigation

• Aware of Insurance Principles and Practice

• Excellent stakeholder management and engagement skills

• Ability to work to deadlines and agreed service level agreements

• Experience mentoring others

What we offer in return
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution

• Annual company bonus of up to 10%

• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home, motor and pet insurance

• Free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• Plus, many more

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That’s why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.

We’re proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we’re happy to say we’re customer obsessed.

Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com

Hours: 35 hours (Monday to Friday, 9am to 5pm)

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