Senior Commercial Property Claims Handler

Full Job Description

We are Direct Line Group – home to some of the country's best-known brands including Direct Line, Churchill, Privilege, Greenflag, and NIG. Our vision is to create a world where insurance is personal, inclusive, and a force for good, and our purpose is to help people carry on with their lives, giving them peace of mind now and in the future.

This is an exciting opportunity for a Senior Commercial Property Claims Handler to join our team in Bromley on a full time, permanent basis.

Reporting to the Commercial Claims Team Leader, you'll handle all Commercial losses of a defined large and technical/complex nature. This functionality will be "cradle to grave" claims handling, working together with supply chain to deliver claims costs and excellent customer service. As a senior, you'll also be required to mentor others, take daily referrals, conduct audits and authorise cheques.

• Triage of new technical and large claims, including Property, Subsidence, Environmental, Liability Claims, Injury and Motor

• End-to-end claims handling of retained technical claims

• Identify and manage potential fraudulent claims

• Investigate, negotiate indemnity and liability & identify potential recovery opportunities

• Contribute to the development of large loss claims handling strategy

• Support technical development in other claims handling areas by way of case clinic activity, audit, and sharing of technical/legal knowledge and developments

• Identify, own and manage the risks involved in running our business appropriate to my role, following the Direct Line Group risk framework

• Robust control of Indemnity Spend/Reserving through claims handling

• Manage Customer and Third-party expectations throughout the life-cycle of the claim

• Maximise revenue generation/cost control/recovery opportunities to negotiate the optimum claim settlement

• Follow regulatory timescales and guidelines

• Technical mentor/referral point for policy and capability development

• Personal development to ensure retention of area as a centre of excellence

• Keep the customer experience at the heart of everything we do, ensuring adherence to the principles of Treating the Customer Fairly

• Achieve all business targets as set out within departmental measures

• Previous claims handling experience within Commercial is necessary, including initiation, investigation, negotiation and settlement, and claims quantum and assessment

• Knowledge of Fraud and Investigation

• Aware of Insurance Principles and Practice

• Excellent stakeholder management and engagement skills

• Ability to work to deadlines and agreed service level agreements

• Experience mentoring others

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution

• Generous holiday allowance (25 days, plus the option of buying or selling up to 5 days each year)

• 50% off home, motor and pet insurance

• Free travel insurance and Green Flag breakdown cover

• Plus, many more

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 35 hours (Monday to Friday, 9am to 5pm)

Location: Bromley - Churchill Court

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