Senior Commercial Property Claims Handler - NIG

Full Job Description

Full Time, Permanent Position

This role is in scope to transfer to RSA in Summer 2024. As part of this, RSA are currently consulting with DLG’s Employment Representative Body on their proposed measures (changes to terms and conditions and ways of working that RSA intend to make as part of the transfer). Further information will be discussed in the application process.

Let’s be brilliant for our customers

Join us as a Senior Commercial Property Claims Handler, where you'll have the opportunity to showcase your expertise, mentorship skills, and make a significant impact in the field of Commercial Claims.

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

Reporting directly to the Commercial Claims Team Leader, you'll handle larger and more complex NIG property claims up to £100,000. Responsibilities include triaging new technical or large property claims, managing end-to-end claims processes, identifying potential fraudulent claims, negotiating indemnity and liability, and identifying recovery opportunities. Additionally, you'll support the team leader in managing the team, contribute to claims handling strategy development, and ensure adherence to regulatory guidelines. Acting as a technical mentor, you'll also facilitate personal and team development to maintain excellence in the department. Throughout, you'll prioritise the customer experience and meet all business targets as outlined.

• Previous Claims Handling experience within Commercial is necessary, including initiation, investigation, negotiation and settlement, claims quantum and assessment

• Knowledge of Fraud and Investigation

• Aware of Insurance Principles and Practice

• Excellent stakeholder management skills

• Experience mentoring others

What we offer in return
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution

• Annual company bonus of up to 10%

• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home, motor and pet insurance

• Free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• Plus, many more

There’s no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. We’re all brilliant individuals, but we’re not perfect. And we’re fine with that. Because it gives us all something to aim for.

Every person, Squad, Tribe and Chapter. Every business that makes our Group. We stand shoulder-to-shoulder to stand out in the market. To keep innovating and leading the way. And be an insurance company of the future.

We’ll get there by living our values. After all, they’re what make us who we are. And what does that mean for you? First, you can be the real you. We want you to feel confident and empowered, and to believe in yourself as much we do. Your input matters. So, whatever you do we’ll encourage you to own it. To spot opportunities, take the initiative, push your talent and make things happen. We need different perspectives. So go for it. Speak up, ask questions, make suggestions – and, of course, listen to others. Because when we communicate and collaborate, this is how we win together.

Let’s be proud of who we are, of what we do, and what every single one of us brings. We can all achieve great things – for our customers and each other – and have fun along the way.

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com

Together, we’re one of a kind

Hours:  35 hours (Monday to Friday, 9am to 5pm)

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