Senior Consultant - Consumer Duty - Financial Services

Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table – so we’d love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help.

About Capco

Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.

We are:

• Experts in capital markets, banking and payments and wealth and asset management
• Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Core Banking etc.
• Committed to growing our business and hiring the best talent to help us get there
• Focus on maintaining our nimble, agile and entrepreneurial culture

Role Description

We are currently looking to recruit Consultants and Senior Consultants who can make a significant contribution to supporting clients in delivering good outcomes for their customers. The role will entail working across all types of financial institutions in the market to support them to navigate and deliver against key consumer duty regulatory objectives. This would range from:

· Compliance within regulatory obligations against tight deadlines

· Consumer Duty embedding

· Customer experience and User Experience

In order to support our clients, we need people with strong change management experience and prior success, either as a management consultant or within a change role in a financial services institution.

This role allows you to deliver as part of a long-term strategic partnership with our clients, whilst developing within a forward thinking and entrepreneurial business.

Skills & Expertise

· Experience of delivering good customer outcomes and/or working within the Consumer Duty space

· Quality assurance or Outcome Testing experience

· Demonstrate decision making using a holistic approach

· Identify inherent, current and emerging risks

· Identify regulatory breaches, operational incidents, training gaps or process failures

· End to end outcome testing

· Experience of working within a Risk & control environment

· Depth of regulatory change experience

· Customer remediation and Redress

· Strong customer focus

· Experience of either being part of a skilled person team or being part of the business area S166 programs

· In-depth experience gained in either consulting or industry with exposure to shaping and delivering significant programmes. Key areas of interest include regulatory-driven change, operating model analysis and design to support functional consolidation and integration, and architecture simplification.

· Experience of working within or driving multiple, diverse and complex client programmes' and having accountability for managing deliverables and/or resources/teams.

· Self-starter and strong team player.

· Strong interpersonal & written communication skills.

· Strong problem-solving skills and an analytical mind-set.

· Demonstrable expertise in building and leveraging relationships.

· The ability to present to a wide range of stakeholders.

We offer:

• A work culture focused on innovation and building lasting value for our clients and employees
• Ongoing learning opportunities to help you acquire new skills or deepen existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients
• A diverse, inclusive, meritocratic culture
• Enhanced and competitive family friendly benefits, including maternity / adoption / shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement