Senior Consumer Duty Policy Associate

Full Job Description

Salary:   National ranging from £49,700 to £58,500 and London £53,300 to £65,000 per annum – Salary offered will be based on skills and experience

Do you want to shape the future of policy making across the FCA’s retail market work?

The team/department

The Consumer Policy and Outcomes Department is recruiting for an exciting role in the Consumer Duty Policy Team.

The team leads the FCA’s policy work using the Consumer Duty, which is a flagship policy intervention putting consumers at the heart of what the FCA does in retail markets. The team works in partnership with others across the organisation to support the application of the Duty in every aspect of what the FCA does in retail markets. The team plays a key role in driving the FCA’s external communications to industry, consumer groups and other stakeholders on the Duty.

The team is part of the Cross-Cutting Policy and Strategy directorate, which is responsible for the FCA’s cross-cutting policy initiatives. The directorate’s goal is to maintain a regulatory framework that sets clear standards we expect of all firms and individuals in UK financial services, to prevent harm to consumers or markets.

What you will be doing

• You will be a subject matter expert for the Consumer Duty, applying your knowledge to a range of high-priority policy issues to drive good consumer outcomes using the Consumer Duty

• You will proactively track a portfolio of policy work across a sector of the UK’s financial market, providing expert input and challenge to ongoing and arising policy in that sector

• You will be driving policy deliverables that can apply across the entire UK financial market that will ensure the success of the Consumer Duty in its stated objectives to drive better outcomes for consumers, a flexible regulatory landscape for firms, and effective and efficient FCA policy making

• You will take responsibility for engaging with stakeholders to support your work and the work of others, gaining and disseminating insights on the Consumer Duty

• You will be creating and feeding into innovative ways to create networks across the FCA to support sharing of best practice and policy excellence

What will you get from the role?

This is an exciting opportunity to lead work on a high profile and powerful regulatory intervention for UK consumers and make a difference. You will get a unique insight into work across the FCA on a range of policy initiatives and the opportunity to build and develop relationships across the organisation. You will use and develop a range of collaboration and influencing techniques to partner with teams across the organisation, and drive forward your own initiatives to help the organisation.

Your work will be high-profile, intellectually stimulating, challenging, and supported by a friendly and welcoming team of Consumer Duty experts working together to achieve team successes.

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.  Core benefits that you will receive as standard are: 

• 25 days holiday per year plus bank holidays

• Private healthcare with Bupa 

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35) 

• Life assurance of eight times your basic salary 

• Income protection 

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you’ll have  

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. 

Minimum

• Experience in applying analytical skills, whether gained in research, economics, insight or policy work to complex issues

• Experience of influencing and improving markets to benefit consumers and firms

• Experience of leading complex projects

Essential

• Proven experience influencing and collaborating with other teams to forge joint successes, and confident in creating networks with colleagues across an organisation to achieve joint objectives

• A track record of proactively driving deliverables in novel environments, taking new approaches to tackle problems with an ability to adapt to a changing environment and/or changing priorities

• Able to draft and deliver complex, strategic written communications and advice

• Understanding of what makes markets work well for consumers and how to use regulatory tools to achieve outcomes

About the FCA  

The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.  

The FCA's Values & Diversity  

Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our senior associate role.  

Flexible working   

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we won’t judge you for asking. 

Multilocation

As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices.  This means that as part of the application process you will be able to select your preference of which office location you would like to work from.   

Useful information   

Applications for this role close at midnight on 12th March

This role is graded as Senior Associate - Regulatory

What to expect from our interview process  

The process will involve the below stages:

• A competency-based interview

Your Recruiter will discuss the process in detail with you during screening for the role.

Recruitment Timetable   

Advert closing Date: 12th March

First Round interviews & Assessment: 21st & 22nd March

Please make the recruiter aware if you are going to be unavailable for any date during this time.

Got a question?   

If you are an external candidate and you are interested in learning more about the role, please contact Chhavi Bartaria on

If you are an internal candidate and you are interested in learning more about the role, please contact Lucy Matthews on

Please note that all applications must be submitted through our online portal before the closing date, applications sent via email will not be accepted.

Application support

We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.   

If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.