Senior Customer Relations Advisor

Full Job Description

Role Summary:

Seeking a Senior Customer Relations Advisor with a strong background in Clerk of Works responsibilities to elevate the customer experience within a growing residential construction firm. This pivotal role requires adeptness in fieldwork, conducting end-of-day inspections, and surveys on-site, alongside handling general Customer Relations Advisor duties in their Central London office.

As a Senior Customer Relations Advisor, you will play a pivotal role in ensuring the seamless execution of fieldwork while maintaining high standards of customer satisfaction. This multifaceted position requires a proactive approach to problem-solving and a keen eye for detail.

The ideal candidate should possess:

• Confidence to take charge of fieldwork tasks before project completion.
• Collaborative skills to foster teamwork among stakeholders.
• Creativity to devise innovative approaches for efficient service delivery.
• Open-mindedness to embrace customer feedback in alignment with our brand.
• Self-starting abilities to independently prioritize tasks and address emerging needs.

Responsibilities:

• Lead field operations, conducting end-of-day inspections and surveys on-site.
• Manage defect reports and coordinate with subcontractors for timely resolutions.
• Facilitate the setup of customer care services for each development project.
• Monitor project timelines to ensure a smooth customer landing process.
• Communicate effectively with internal departments to manage defects efficiently.
• Evaluate contractor performance and report findings to management.
• Maintain the online database, Clixifix, under the guidance of the Customer Relations Manager.

Skills & Experience:

• Proficient in construction practices with a strong background in Clerk of Works duties.
• Comprehensive understanding of residential new home aftercare and common defects.
• Familiarity with reading floor plans and legal documentation within the development process.
• Exceptional organizational skills to meet deadlines under pressure.
• Meticulous attention to detail in defect resolution processes.
• A team player with a proactive and solution-oriented mindset.
• Solid numeracy skills for monitoring financial activity related to sales and service changes.

If you meet these qualifications, please apply through the provided link for a confidential discussion.