Senior Customer Service Representative

Full Job Description

Job Title: Senior Customer Service Representative
Location: Coventry
Salary: Up to £38,000

Are you passionate about delivering excellent customer service while driving business success? We're seeking a dynamic individual to join clients team as a Senior Customer Service Representative.

Why this company? Our client believe in putting our customers at the heart of everything we do. As a Senior Customer Service Representative, you'll play a pivotal role in ensuring our customers' needs are not just met, but exceeded.

What You'll Do:

• Order Management: Prioritise and process orders from internal and external customers, ensuring accuracy and timely delivery.
• Transport & Invoicing: Coordinate with service providers to meet delivery requirements and ensure invoices are processed promptly.
• Query Resolution: Address customer queries and concerns efficiently, maintaining high satisfaction levels.
• Complaint Management: Document and escalate customer complaints, ensuring timely resolution and improvement of service processes.
• Support Functions: Represent the Customer Service Manager in internal meetings and provide support during absences.

What We're Looking For:

• Experience: Previous experience in customer service roles ideally in a manufacturing environment
• Skills: Strong communication, negotiation, and problem-solving skills.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with SAP/EDI ordering systems preferred.

To find out more click apply or call James on (phone number removed)