Senior Desktop Support Technician
Job Details
Full Job Description
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
We’re looking for an
experienced Senior Desktop Support Technician to join us, who is ready
for the challenge of working as part of a team in a world
class
games development studio with over 250 employees.
This is not
a typical support role, as the team works in a highly technical
environment often working alongside developers to solve complex
issues. This is a
great role to grow your technology experience
while having a vital impact on the efficiency of the studio and
helping us make the best game we can.
While the studio works
in a hybrid model, the nature of this role means it will be based
largely on-site at the studio.
Your Role Accountabilities...
Promptly resolving reported IT issues for people working both remotely and in the studio
Administration of user accounts, desktops, consoles, and other systems
Assisting with management of servers and network infrastructure
Working on projects both individually and with other members of the team
Other tasks as may be required by the needs of the team and the studio
Qualifications & Experience…
A proven background in IT support, preferably in the games industry
Excellent communication skills with a strong customer service focus and a "can do" attitude
Expert level knowledge of modern Windows operating systems, working knowledge of MacOS and extensive experience with PC hardware
Experience with PlayStation and Xbox development kits
Advanced working knowledge of Active Directory with experience using role based access controls
Experience with any of the following is preferred: Jira, Confluence, Team City, JAMF, Unreal Engine, Parsec
Working knowledge of Perforce or similar version control software is advantageous
Ideally, comfortable working with PowerShell and creating simple scripts
#LI-Hybrid
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at