Senior Engineer - Cloud

Full Job Description

Job title – Senior Engineer - Cloud

Location – Hybrid – Camberley or Warwick 

Job type: Permanent

Ref 198

Engineering
When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

The Senior Engineer will build and enhance the engineering and technical relationship with both internal and external customers. The Senior Focal Engineer will provide a pro-active service in all aspects of enhanced service delivery and provides a bridge between the engineering team and Service Delivery, Projects and Service Desk within telent to ensure a high level of customer satisfaction is at the forefront of all commitments. 

To assist with Professional Services and Sales opportunities within Network Services.

What you’ll do:

Deliverables include but not limited to: 

• To act as a technical lead within their nominated customer account for both internal and external requirements. 
• To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service. 
• To train internal engineering staff and customers on products and solutions. 
• To maintain awareness of all customers incidents and report where necessary on nominated accounts. 
• To add value by highlighting trends, security threats or technical bulletins which may impacts customers.
• To be responsible and accountable for all documentation and technical information relating to customer networks.
• To adhere to internal and external processes with regard to task allocation, completion, reporting and change.  This includes updating all parties and associated documentation. 
• To assist with Proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and telent lab spaces. 
• To help in the creation of TA, POC, RFC, WI and SoW documentation. 
• Perform comprehensive peer review of engineering technical documentation. 
• Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs. 

Who you are:

• Technically leading from the front.
• Excellent work ethic and a strong sense of pride and ownership
• Remaining hands-on with relevant technology 
• Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
• Knowledge sharing
• Strives for continuous improvement, delivers and supports new processes and directions
• Excellent customer facing and presentation skills
• Demonstration of a positive and supportive attitude

We would like to see:

VCIX - VMWare Certified Implementation Expert – Network Virtualization (desirable)

MSCE: Cloud Platform and Infrastructure or equivalent experience

MSCE: Productivity or equivalent experience

What we offer:

A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• BEN2
• Uncapped overtime
• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology.  of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. 

Brilliance brought together.

We are guided by our values and behaviours:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focussed

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