Senior IT Support Technician

Full Job Description

Our client is currently looking for a Senior IT Support Technician based on site in Fife. There are many great benefits/ perks associated with the role that I am happy to share with anyone who feels they match the below requirements.

Role Summary:

• Seeking an IT professional to lead and support the organisation's IT operations, ensuring efficient hardware and software management, both on site and remotely.

Responsibilities:

• Lead the IT team, providing first and second-line support.
• Deliver exceptional service to IT users.
• Provide comprehensive IT support, including troubleshooting for hardware and software issues.
• Oversee local server infrastructure, including backups and updates.
• Manage local IT infrastructure, including telephony and networking.
• Maintain and update IT documentation.
• Support departmental and business project initiatives.
• Perform routine maintenance on IT assets.
• Participate in on-call, out-of-hours support on a rotational basis.
• Collaborate with senior management and corporate IT to execute the group's IT strategy.
• Mentor and guide junior IT team members

Background

• Completed training as a Senior IT Support Technician or comparable professional training, verifiable knowledge acquired in practice.
• A strong desire to learn new skills and take an active role in the IT department.
• Excellent customer service skills and a willingness to take ownership of issues.
• Willing to take the initiative and be creative in your approach to problem-solving.
• Have a good sense of humour, be resilient and have patience.
• Good knowledge of server, storage technology and IT infrastructure.

If this role is something you or anyone you may know is suited to and would like to hear more, please send a copy of your CV

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