Senior Neighbourhood Housing Officer

Full Job Description

• To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.
  
• To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care.
  
• To be responsible for carrying out the coordination role in a few key areas including communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date, Tenancy Enforcement and non-compliance with tenancy terms and conditions.