Senior People Manager
Job Details
permanent
London, London, United Kingdom
LoyaltyLion
23.04.2024
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Full Job Description
About Us
LoyaltyLion is a data-driven loyalty and
engagement platform trusted by thousands of ecommerce brands
worldwide. Merchants use LoyaltyLion when they want a loyalty program
that is proven to increase customer engagement, retention and spend.
Stores using LoyaltyLion typically generate at least $15 for every $1
they spend on the platform.
Today,
LoyaltyLion works with over 10,000 small and medium sized retailers.
Our mission is to help them succeed in the age of Amazon, where they
may not be able to compete on price and logistics but can offer a
better customer experience. An experience where customers feel valued,
rather than just another number.
It’s
been an incredible few years for LoyaltyLion. We closed funding of
$12.5m in 2021 and another $12m in 2022. We’ve built out our
Leadership team, recruiting a Chief Revenue Officer and Chief Product
Officer amongst other key senior hires and we continue to set our
sights high, achieving spots in both the Deloitte Fast 50 and the
FT1000.
Oh, and did we mention our
recent successes, such as our G2 reviews
, where we are the no.1 in loyalty management in the world or
where we've been voted No. 8 in
the Best UK Software 2024 list
...
Role overview
We are
seeking a dynamic and experienced Senior People Manager to lead our
people function. This crucial position plays a vital role in retaining
and developing top talent while ensuring seamless execution across
core people functions. The People function is central to our business
so you’ll report directly to the COO. The ideal candidate possesses a
blend of strategic and operational excellence, aligning people
initiatives with our broader business objectives. If you're passionate
about creating and fostering an exceptional people experience within a
growing organisation, we'd love to hear from you.
Responsibilities:
Strategic People Development
-
Drive a high performance working culture across LoyaltyLion by
executing and refining processes that we have in place. These include
monitoring and recognising exceptional performance, upskilling
management, performance management and providing all employees with
clear progression paths with the L&D support they need.
-
Establish, refine and measure KPIs to track the success of people
initiatives and overall organisational health.
- Coach and
support managers across LoyaltyLion to develop strong people
management skills and navigate complex employee relations situations.
- Collaborate with senior leadership to continuously refine
our people strategy so it remains aligned with our business goals and
values.
Culture
- Help the company live
two of our values: Team before Ego and Personally Accountable.
- Successful demonstration of Team before Ego means you’ve
built a collaborative and inclusive environment where everyone
contributes to company success; everyone at LoyaltyLion feels
comfortable to recognise when they’re wrong; and when we disagree we
state our reasons and then commit to achieve the goal together
- Successful demonstration of Personally Accountable means
we achieve more because we trust our colleagues to be there for us and
deliver; and we have a culture of transparency and respect that
fosters open communication across all levels of LoyaltyLion.
People
Operations
- Lead and action the
day-to-day operational activities across the people function,
including compensation and benefits, People administration, employee
relations, and compliance.
- Maintain and update employee
handbooks, policies, and procedures to ensure alignment with legal
requirements and best practices.
- Oversee HR systems
(HRIS) and processes, identifying areas for improvement and
automation.
- Being comfortable with planning and running
employee events.
- Support with office and facilities
management.
Talent Attraction & Retention
-
Partner with the Senior Talent Partner to develop and implement
effective recruitment and retention strategies, ensuring a positive
candidate and employee experience.
- Oversee employer
branding efforts to enhance our reputation as a preferred employer.
- Continuously improve the employee lifecycle, from
onboarding experiences to offboarding processes.
What we’re looking for:
- You’ve worked in a startup
before and know it’s what you want. You thrive in this type of dynamic
environment where adaptability and delivery triumph over
perfectionism.
- You have a passion for your craft and
want to positively impact the success of the company through its
people.
- You’re naturally creative and will bring your
thoughts and ideas to help the company achieve a high performance
culture with everyone living our values.
- 5+ years of
progressive experience in a people operations or HR generalist role,
with at least 2 years in a leadership capacity, partnering with
managers.
- Experience in working in a founder-led
start-up environment, as well as working with Technology and GTM
(Sales, Customer Success, Marketing) functions.
- Proven
track record in designing and executing people-focused strategies and
programs.
- Deep understanding of employment law and
People best practices.
- Exceptional communication and
interpersonal skills, with the ability to build relationships across
all levels of the organisation.
- Strong analytical and
problem-solving skills; data-driven approach to decision-making.
- Proficient in HRIS systems such as HiBob, CultureAmp and
Lever.
Benefits
• Hybrid working policy, requiring at
least 2 days a week in our office in Farringdon
•
International Remote working (up to 30 days in each holiday year)
• 25 days holiday + bank holidays + carry 5 days holiday
over into the next holiday year
• All permanent employees
get equity to recognise the valuable contribution you'll make to our
growth
• Company days out and events, and team socials
• Home office budget
• Cycle scheme
• Employee Assistance Program
• Private medical
insurance
• Life Insurance
• Competitive
learning and development budget
• The opportunity to join
at a major inflection point – ecommerce is booming and with it, the
demand for loyalty software like LoyaltyLion
• Macbook,
magic keyboard, and any other tech or equipment you need to do a great
job
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Senior People Manager
LoyaltyLion
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