Senior People Operations Manager
Job Details
Full Job Description
Senior People Ops Manager
Location: Remote/ London/
Portsmouth
Salary: 45,000 - 50,000
The Senior People Ops Manager
will be responsible for the employee experience across the entire
employee life cycle of those working in the Consulting Services Team
(CI&S) with direct line management accountability for the Line
Management of Consulting (CI&S) team and allocated consultants.
This is a hybrid role in the UK, with travel to company sites as
required for management and team meetings, this will be approximately
twice per month.
Responsibilities:
* To be responsible for
the On-Boarding and orientation of resources joining Consulting
Services (CI&S), to enable a quick and problem-free transition to
becoming productive members of the team with sufficient knowledge of
company processes, policies and working methods to function
effectively.
* To work with the Consulting Services Director and
other line managers to undertake objective setting for all members of
the Consulting Services (CI&S) team. Work to monitor in accordance
with the Performance Review cycle those resources in scope of the line
management team.
* Ensure all allocated resources are operating to
the required level. Manage any performance issues for your team and
support other line managers regarding performance related issues of
their teams. Ensure Consulting Services Director is informed and
updated on all performance related issues.
* To ensure that all
members of the team have appropriate personal development plans and
that these are progressed to an appropriate timescale.
* Ensure
alignment with the HR training request process and proactively monitor
and assure required certifications are in place to enable the business
to maintain vendor accreditations that align with business
strategy.
* To undertake regular 1:1's with direct report
consisting of both consultants and line managers. Ensure day-to-day
performance management and early identification of any difficulties or
problems, and to work through appropriate solutions with individual
employees.
* Undertake and own resourcing planning for Consulting
(CI&S) team in conjunction with Service Management Office. Provide
insight to Consulting Director & Practice leads.
* Monitor and
provide insights & reporting on Consulting (CI&S) resources to
Consulting Director as requested.
* Timely approval of non-billable
time in line with company policies and monitoring/management of late
timesheet submissions.
* To monitor attendance, approving holiday
requests (in consultation with Director) as well as ensuring that any
ad-hoc absences, or those due to sickness are appropriately approved,
recorded, and managed.
* Checking and approval of expense claims
submitted by team members to ensure that all claims are legitimate,
have appropriate supporting documentation, and to liaise internally as
necessary to ensure the timely payment of such claims.
* To ensure
that all team members meet their obligations in relation to the
completion of statutorily required training / updates in a timely
way.
* To ensure that those joining the team provide all necessary
documentation to enable security checks and clearances to be carried
out in a timely manner.
* To be responsible for the off boarding of
leavers from the team, ensuring all relevant notifications are
completed and submitted to HR/Payroll, and that suitable arrangements
are made for the return of any company equipment in a timely
manner.
Qualifications:
* Must have a significant amount of
previous Line Management experience, managing a substantially sized
team (25+) Ideally this will have been gained in a technical
environment, but this is not essential.
* Must have excellent
verbal and written communication skills to enable them to effectively
communicate across a wide range of people from technical backgrounds,
and around sometimes sensitive subjects.
* Strong influencing,
persuading, coaching and negotiating skills.
* The personal
organization ability to work with a significant workload in regularly
changing circumstances without close supervision or direction.
*
Must be capable of multitasking in a busy, high volume environment and
can effectively manage time, prioritise tasks and work within
deadlines.
* Must be well organised with keen attention to detail
with demonstrated effective follow-up skills.
Disclaimer:
This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.