Senior Property Manager

Full Job Description

My client is a residential developer based in Manchester City Centre, who are looking for a Senior Property Manager to strengthen their existing team. You will be working on the rapidly growing PRS and Co-living portiolio across the North-West, delivering an exceptional standard of customer service to both landlords and their tenants.

Key Responsibilities

• Management of the groups proprty portfolio allongside the property managers
• Monitor and manage the financial performance of the portfolio, identify income ancillary opportunities
• Responsible for the governance and standard of the portfolio including maintenance works and certification
• Monitor sub-agent performance against SLA's
• Monitor contractor performance against SLA's
• Provide support for the property managers and relationship managers 
• Completion of portfolio performance and monthly board reports
• Liaise with UK and Hong Kong based staff
• To further develop and maintain excellent tenant relationships, ensuring that they receive the highest standards of service in relation to their needs and attend tenant meetings as applicable
• Liaise with local authorities and utlity providers where necessary
• Attending and hosting management meetings, taking minutes and circulating for action
• Ensuring key management controls are upheld
• Management and distribution of the Property Management inbox
• Filter and facilitate maintenance requests as appropriate 
• Database and CRM management and reporting
• Implementing and managing the arrears process
• Identify and report areas of risk to include arreras, maintenance requests and other key risks associated with renting 
• Proatively identify and implement systems or process improvements 

Person Specification / Skills Requirements

• ARLA Propertymark Level 3 
• IT literate together with a working knowledge on Outlook and Excel
• Ability to work within a team and on own initative within a pressurised environment 
• Demonstrating a proactive and positive attitude
• Upholds and demonstrates highest level of customer service

Benefits

• Competitive salary
• Holiday allowance
• Pension contributions
• Healthcare
• Regular company social events