Senior Residential Property Manager (Leasehold)

Full Job Description

This position is full time, permanent and hybrid working based in Henrietta House, London.

Introduction

CBRE are seeking an experienced, customer focused Senior Property Manager to act for a range of clients and to oversee the management of prestigious and growing mixed use portfolios.

This is an exciting, high-profile and fast-paced role. To succeed, the person in this role will need experience delivering residential leasehold property management services to modern mixed-use developments and excellent knowledge in the laws, standards and best practices which govern residential leasehold management.

ABOUT THE TEAM

• This role sits within the Property Management Central London Team reporting directly to the Associate Director, Residential Property Management.
• This wider team includes Client Directors, Commercial Property Managers, site-based teams (Estate Manager, Building Manager etc), Client Accountants and Corporate Function teams that centrally govern and support the delivery of all CBRE client services.
• In addition to the Central London Team’s core delivery strategy, you will be marketed as part of the Residential Mixed-Use-Sector expert team within CBRE and therefore, you will champion and promote the delivery of exceptional customer service across all CBRE offices.
• People are what make our service special, and we therefore invest considerable time in development and training. With access to CBRE’s International platform and Global Best Practices you will have the opportunity learn from some of the best property managers in the world.

Role Purpose

You will be a key contact for residential leaseholders on all elements of the mixed-use services and budgets. You will ensure that management services delivered by CBRE are safe, compliant, fairly and reasonably priced and in adherence to our management agreement.

You will support the Associate Director and other senior team members responsible for governing department-level strategies and you will make recommendations and reports into senior managers on any issues or opportunities arising, where a decision, action or change in strategy would benefit clients, customers or the organisation.

You will work with other members of the team who may require supervision, direction, support and oversight, using core management skills and our organisation’s policies to lead, motivate and develop the team, as well as ensuring their own deliverables and workflows are aligned to wider strategies and business standards.

Key Responsibilities

• Day to day operations, establishing and maintaining standards, goals, objectives and priorities, ensuring the property is always maintained within reasonable cost parameters, contributing to a quality, safe and healthy residential environment
• Ensure effective and active asset management of the residential elements (including any Registered Providers/Affordable Housing elements) to include financial performance e.g. cost control, revenue strategies, and debt control
• Where applicable, prepare building service charge budgets for presentation, in conjunction with estate, to Client and Leaseholders ensuring accuracy, robust apportionment reasoning and supporting benchmarking processes and data
• Work closely with CBRE Commercial Surveyors, FMs and Procurement Teams to understand and advise on estate-wide service charge budgets ensuring these are prepared and issued in accordance with legislation and in a timely manner
• Ensure tight financial management of rents, service charges and insurance premiums ensuring all management and ad-hoc fee invoices are raised in accordance with contracts and paid promptly
• Undertake regular property inspections and prepare report for distribution to the Client, ensuring client reports are prepared to the correct specifications and issued to in accordance with agreed timescales
• Assist in the maintenance of a best practice Property Management System (i.e. management of Training/Tenant portals/Automation/Templates/Compliance/Access Control etc)
• Working with our FM team and building managers taking the necessary action to ensure all sites are fully compliant with legislative and procedural requirements and ensure consistent service delivery
• Review and where necessary produce building management strategies
• Where applicable, monitor monthly performance of Managing Agents against the annual property budget, contract terms and conditions and KPI management
• Monitor credit control and ensure best practices
• Be proactive and support EH&S, and Sustainability strategies
• Landlord and Tenant liaison and management of lease obligations across the portfolio
• Ensure compliance with PMA, Lease terms, L&TA, RICS code of conduct, H&S Legislation and other legal/professional governance
• Work with Building Management team to support Community Investment strategy/delivery and day to day operations
• Attend Client and leaseholder meetings as required, with some attendance out of office hours where reasonably necessary
• Apply professionalism, accountability, and integrity in all dealings for and on behalf of clients and within CBRE
• Maintain industry best practice and showcase Residential environment, carrying out tours to potential clients, industry, other external visitors
• Participate as directed in departmental strategies/projects and departmental business development activities
• Support and provide input into the Asset Management strategy for the Residential Mix Use Portfolios working closely with the senior team members

Skills Required

• UK residential leasehold management experience
• Experience in a block Residential Management role on mixed use schemes, with wide knowledge of the property management industry, contract management principles and process, property and facilities management principles, and relevant legislation
• Experience of working with Registered Providers
• Experience of managing high-rise buildings and buildings delivered using modern construction methods and materials, including buildings served by district heat networks, Building Management Systems and other modern MEP systems.
• MIRPM and AssocRICS qualified with a compliant CPD record
• IOSH Managing Safely
• Relevant tertiary qualifications combined with advanced subject matter knowledge across the function with people management skills.
• Strong legislative knowledge and understanding of leases
• Computing skills with capabilities in using Microsoft Outlook, Word, Excel, and Power Point.
• Strong numerical and financial management skills combined with the ability to analyse reports and present to senior stakeholders.
• People management and leadership skills, with the ability and motivation to supervise and develop team members
• Forward thinking and proactive
• Excellent presentation skills

Person Specification

• Excellent interpersonal skills, verbal and written
• Ability to prioritise and meet deadlines
• Maintains positive attitude within themselves and their wider team
• Accurate with exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and passionate team player who deals effectively with colleagues and clients
• Flexible approach to work, including the requirement to attend evening meetings with customers where necessary.
• Interpersonal and analytical skills including the ability to facilitate communication with a range of different stakeholder groups and to flex communication styles to yield positive interactions.
• Understands and appreciates the importance of using discretion and when confidentiality and other protective processes must be applied to written, verbal and electronic communications.

We believe in dynamic and different approaches in building effective teams and excellent client care. This role is no exception, and a successful candidate will be energetic and professional with the opportunity to deliver excellent client care and results. This is an important role working in a focussed team but together with the wider resources of the firm for one of our highly valued and longstanding clients.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.