Senior Service Designer

We're Synechron, a global consultancy Laser-focused on accelerating digital initiatives in financial services with over 14,500 members of staff across 19 countries and a unique mix of end-to-end digital, business and technology services, we help clients solve complex challenges with modern and innovative solutions.

Our clients come to us with problems that need genuine thought, intelligence and knowledge; we're not just putting bodies on seats.

Why Work for Synechron!?

We have stunning 7th floor offices in London's city, close to Liverpool Street and Moorgate train stations. We're a stone's throw from the Bank of England and a number of bars and restaurants, 5-minute walk from St Pauls Cathedral and shopping Centre. The office features a roof terrace with comfortable chairs and tables and you can enjoy our rather popular coffee machine, teas, biscuits, cans of drinks etc.

As a Senior Service Designer, you’ll be contributing directly to the end-to-end experience of our clients digital products & business strategy. Working in concert with Product Owners, Business Analysts and key stakeholders, you’ll be applying your skills and experience to define the future vision

Responsibilities

• Support and deliver a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
• Support and deliver market research and gap analysis from user perspective
• Design and execute research studies that follow research best practices and methodologies
• Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
• Mapping the service experiences of users and defining how organisations need to change what and how they deliver so it’s more effective
• Define framework for multiple blueprint types based on depth and business needs
• Support and Lead user testing session from prototypes
• Identifying how organisations can reduce cost of delivery and improve outcomes through re-design of user experience
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
• Defining key metrics and measurements for organisations to evaluate their impact, supporting them to use this data to iterate what they deliver
• Apply a positive and constructive attitude to all feedback.
• Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
• Keep up to date with the latest UX practices, innovations, and tools.
• Help to support new UX starters in the team.
• Participate in the wider UX community of practice.
  

Required Skills, Experi ence and Competencies

• 5+ years of relevant UX or Service Design experience
• Hands-on experience leading qualitative and quantitative UX research in a product design environment across the Design Thinking stages
• Experience leading and conducting generative and evaluative user research
• Experience in Service design blueprints and journey maps
• Ability to lead workshops relating to UX Research both in-person & remote
• Creative problem solver comfortable dealing with uncertainty
• Self-starter with the ability to define goals and strategies
• Proactive and positive attitude, with strong attention to detail & analytical skills
• Outstanding written and oral communication skills
• Experience working with senior stakeholders and engineers
• Familiarity with research tools e.g UserZoom, UserTesting.com , Dovetail, EnjoyHQ, QualtricsFigma/Miro or similar UX software
• Bachelor’s/University degree

Synechron's Diversity Statement

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.