Service Advisor
Job Details
Full Job Description
Vanta Staffing High Wycombe are searching for a Service Advisor for
a prestige garage in the High Wycombe area. You must have a full UK
driving licence, held for at least 2 years. Experience is desirable
but not essential as service knowledge and on the job training is
offered.
Monday - Friday (occasional Saturday required 8am -
1pm, max 4 per year)
8am - 5.30pm
GBP25,000 - GBP26,000
Holiday allowance to increase after 3 years service.
The
key skills required of the Service Advisor are:
· Excellent
Communication skills with customers and other colleagues.
· A
friendly, patient and reassuring manner.
· Have good
organisational skills and be capable of multi-tasking.
· Excellent
administrations skills with a high attention to detail.
· Ability
to work on own initiative but also as a respectful team player.
·
Computer literate including use of Microsoft Office.
· Be
reliable.
The responsibilities of the Service Advisor are:
· Building and maintaining strong relationships with customers,
ensuring every customer is greeted in a welcoming and friendly manner.
· Answering incoming calls and online bookings and scheduling
service, repair and MOT appointments as required.
· Paying careful
attention to symptoms and what work/services will be needed both at
point of booking and when vehicles arrive for work.
· Dealing with
courtesy car bookings.
· Supporting the Service Manager in the
planning and scheduling of work to workshop technicians, including
preparing workflow plans for future work.
· Calling/emailing part
suppliers and ordering parts as required.
· Ensuring customers are
kept well informed of progress with their vehicle, keeping the trust
and confidence whilst their vehicle is with us.
· Supporting the
Service Manager in tracking jobs in progress through the workshops
including strong communication with technicians and customers.
·
Preparing invoices, finalising preparations to the customer car after
work is complete including ensuring the car has been washed and
sanitised.
· Supporting the use of CRM systems to drive new
business and ensure existing customers continue to have up to date
communication.
· Helping to ensure stock levels are accurate.
· Other duties as and when is required within the service
reception and showroom.
Service Advisor
Vanta Staffing Limited
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