Service Advisor
Job Details
Full Job Description
Vacancy - Service Advisor - Preston Area
Basic - 27k
OTE - 37k - 40k +
Basic -
27k
Realistic OTE - 35k - 40k + (40 per service plan sold)
Mon - Fri - 8.00am - 5.30pm
Saturdays - 8.30am - 12.30pm (1
in 3 or 1 in 4)
We have a very good opportunity for a Service Advisor to join our clients well respected main franchised dealership in the Preston area.
Duties and tasks include:
* Provide a
knowledgeable, responsive, and efficient service
* Manage all
service telephone, email and walk-in enquiries
* Meet and greet
customers, qualify work, and identify customer's additional needs at
vehicle drop-off
* Continuously seek to improve customer service
feedback by identifying service improvement opportunities within the
aftersales department and sharing any customer feedback with the
management team
* Ensure customer expectations and requirements are
identified, and successfully managed, throughout the service process
including follow up
* Facilitate the efficient operation of the
aftersales department workshop, booking work accurately, gathering and
sharing all relevant information with the team
* Efficiently manage
customer communication through repairs with timely progress updates
and gaining authorisation for additional work
* Conduct telephone
activity to maximise workshop activity with MOT and service reminder
calls etc.
* Maintain knowledge of retention products and services
upselling where appropriate
* To discuss and up-sell additional
work to the customer, where appropriate
* Be transparent and
conduct efficient handovers fully explaining repairs and invoices for
customers
Essential criteria:
* Minimum of 12 months
experience working in a dealership as a Service Advisor
* Flexible
team player, able to undertake new tasks and use initiative to support
aftersales team during busy periods
* Results focused, you will be
resilient and overcome obstacles to succeed
* A good technical
awareness or understanding of vehicles and components
* Experience
of upselling products or services
* Must have a valid driving
licence
System:
Keyloop Drive (updated Kerridge)
Benefits:
* Employee discount
* Manufacturer
training
* Company Pension Scheme
If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have
been placing candidates into the UK Motor Trade since 1999. We have a
fantastic relationship with all our clients and candidates across the
country, many very long standing relationships. If you are skilled and
experienced Automotive candidate, we want to hear from you and rest
assured, you'll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only
respond to the candidates who match the criteria set for this vacancy.
We will retain your CV on our database and make contact as and when
suitable vacancies arise. We will NEVER send your CV anywhere without
your permission.
Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.