Service Coordinator Nights / Fault Coordinator
Job Details
Full Job Description
Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Do you have strong communication skills? Have
previous customer service experience? Enjoy working in a team
environment? These could be the perfect fit for you!
Adecco
Recruitment are currently seeking Services Coordinators to join one of
our prestigious clients based in Poole, Dorset. We currently have a
position available to work the day shift and the night shift. These
are temporary roles for initially 6 months with the possibility of
going permanent. Once you've had full training, you will have the
opportunity to work Hybrid.
Hours:
Shift: Nights 7.30pm
-6am Mon Thursdays + 4.30pm - 9.30am weekends (1 in 4)
Pay:
Nights: 15.68 Per hour
Job Purpose:
This role is
responsible for the effective handling of faults in line with
customer's contract requirements. working on a prestigious and
essential availability-based traffic signal maintenance contract.
You will be expected to develop an expert understanding of
our customer's requirements and support a Field Services team,
contributing towards the long-term development of the Service
Operations Centre and helping to establish our department with both
internal and external customers.
The role is responsible
for:
* Telephony and e-mail correspondence.
*
Intelligent allocation of faults to Field Service engineers including
those that are time sensitive and urgent to maximise output and limit
travel, also ensuring that faults are dispatched to an appropriately
skilled engineer.
* Ensuring that all faults are reported, and
information appropriately checked to support high levels of
operational productivity.
* Managing attendance feedback from our
clients Field Service engineers and ensuring this is recorded on the
customer system accurately in line with contract requirements.
*
Optimising contract performance by liaising with various third parties
to ensure faults are appropriately managed.
* Liaising with our
clients customer to deliver their contract requirements.
*
Escalating risks or issues to a Senior Field Coordinator or the
Service Delivery Manager
Skills & Experience:
*
Advanced verbal and written communications skills.
* A high level
of attention to detail, critical thinking, and the ability to remain
composed when managing multiple tasks and working under pressure.
*
The ability to work independently and take ownership of tasks and
incidents until completion.
* The ability to build effective
working relationships with colleagues & customers.
*
Self-motivator, able to demonstrate good initiative.
* PC / Laptop
literate, experience of working with M365 applications such as Word,
Excel, Outlook, and Teams is preferred
* Experience of working in a
team environment is essential.
* Previous administration, customer
services or co-ordination experience is desirable.
If you feel
these positions would be of interest, please apply using your most up
to date CV. If you do not hear back within 5 working days, please
assume that unfortunately on this occasion your application has
unsuccessful.
Adecco acts as an employment agency for permanent
recruitment and an employment business for the supply of temporary
workers. The Adecco Group UK & Ireland is an Equal Opportunities
Employer.
By applying for this role your details will be
submitted to Adecco. Our Candidate Privacy Information Statement
explains how we will use your information - please copy and paste the
following link in to your browser removed)/candidate-privacy
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser removed)/candidate-privacy