Service Coordinator

Full Job Description

Service Coordinator
Salary: 27,000
Location: Yate
Hybrid working
Grafton Recruitment are delighted to be working with an established, global leading business for a Service Coordinator to join their team based in Yate. The role of Service Coordinator will be to provide exceptional levels of customer service to customers, and an administrational support to internal teams.

The Role:
Some of your responsibilities as a Service Coordinator are listed below:

• Administration and maintenance of PPE records through a wardrobe management system.
• Handle a variety of telephone queries including emergency callouts.
• Coordinate PPE deliveries for recruits, training courses, exchanges, and emergency orders.
• Be the primary contact between customers and internal teams.
• Manage an online helpdesk, where firefighters and managers can log various types of enquiries and requests related to PPE.
• Accurately record key activities in a monthly KPI pack and prepare for sign-off.

THE CANDIDATE:
The ideal Service Coordinator will:

• Excellent communication skills and a confident telephone manner.
• Positive attitude towards solving a variety of complex queries in a fast-paced role.
• IT literacy, in particular with Excel and Outlook.
• Experience working with Prima software is advantageous.
• Accuracy and attention to detail.
• Time management with the ability to work under pressure.

If you meet the above criteria, please apply directly by clicking the link or contact Kamila Korzeniewska on