Service Desk Administrator

Full Job Description

Title: Service Desk Administrator

Location : Dagenham

Salary: 23,000 - 25,000

Days/ Hours of work: Monday - Friday, 08:00 - 17:00

Benefits

On-site parking

Full in-house training

Amazing company culture

Clear progression opportunities

Regular team socials

28 days of annual leave (inclusive of public holidays)

Annual reviews

The company

An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service.

Duties

Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy.

Liaising as required with the customer to resolve any technical issues and site access/arrangements.

Ensure all jobs are up to date on the company system and also with the customer.

Liaising with Engineers.

Prepare the daily job book to enable the Workshop Manager to plan workshop resources.

Submitting lists of materials required to the Workshop Manager and approved suppliers and send purchase orders (PO's) to the sub-contractors and order parts as required.

Checking the credit rating of Customers with the Finance Manager/Supervisor prior to product release or the engineer's attendance.

Checking, allocating and issuing job sheets and instructions/RAM's to engineers.

Overseeing stock levels and parts for the Helpdesk and Repairs including weekly Van Stock

Conducting weekly checks on all Helpdesk plant hired from all suppliers to see what is still on hire so we do not have over-runs and off hire if necessary.

Maintain and control the issue of manufacturing specifications, technical drawings, cutting and job sheets and parts.

Attending to Customers and Site Engineers requests/queries relating to remedial site works.

Maintaining the issue of installation specifications, technical drawings, and job sheets.

Receiving and recording, utilising the NCN Form, complaints or non-conforming issues reported by Customers or Site Engineers.

Promoting the interests of the Group and furthering good inter-company relationships while updating the customer throughout the service we have provided.

Carrying out risk assessment, developing safe working procedures and identifying specific health and safety training records.

The ideal candidate

Previous helpdesk experience is preferable

You'll have knowledge of MS suite including Excel and word

You can work independently and proactively

You are flexible and openminded

You'll be excited to work for a growth-stage business

You'll have strong relationship building skills

You'll have a professional telephone manner

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