Service Manager - Eye Care Support Services

Full Job Description

Salary: 36,155 per year

Hours: 35 per week

Location: North of England, mainly remote with regular travel

Contract: Permanent

We're recruiting a skilled Service Manager to join our Eye Care Support Services (ECSS) Management Team in the North of England.

In this varied role, you will provide day to day leadership to a team of Eye Care Liaison Officers (ECLO's). Your excellent people management skills and transparent management style will enable you to motivate and manage a geographically dispersed team, providing support and sensitively being the driver of change and new service initiatives.

You will be accountable for managing the full operational delivery of our ECLO services across the North of England (Tyne and Wear, Northumberland, Cumbria, County Durham, Teesside and other locations as required.) You will be skilled at influencing external stakeholders to attract service funding, working autonomously to produce reports, manage your budget, deliver presentations and ensure KPI's are met. You will manage key internal relationships to support the delivery of our service, ensuring patients can access support at a time which is right for them.

As part of the Eye Care Support Services (ECSS) Management team, you will support and maintain key relationships across health and social care services, participate in strategic and business planning processes and engage with key internal and external stakeholders to ensure that RNIB can reach more people with sight loss, earlier.

Supporting ECLO's and services, mainly across the North of England, will require regular local and occasional national travel, which may involve overnight stays.

This role is eligible for an enhanced criminal record check which includes a check of the children's and adults barred lists.

In return

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

To apply

If your skills match this opportunity, please click 'apply online', uploading your CV and supporting statement, telling us how you meet the criteria in section 1 of the person specification.