Service Reception Manager, Sytner Jaguar Land Rover Service Centre Ascot
Job Details
Full Job Description
Jaguar Land Rover Service Centre Ascot are looking to
recruit an experienced and successful Service Reception Manager to
oversee the department.
Reporting in to the Aftersales
Manager, your primary focus will be to ensure our customers receive
excellent levels of service, in line with brand expectations.
About You
This position would suit
someone already in an Assistant Service Manager position, Reception
Supervisor role, or a very proactive and enthusiastic Senior Service
Advisor looking for their next career step. Please note, Jaguar Land
Rover brand experience is preferred for this role.
The role
will require someone who is passionate about delivering excellent
levels of customer service, who can mentor and coach their team on a
daily basis, and be proactive to ensure the department anticipates the
needs and demands of customers.
You will need to be a leader
of people and an ambassador for the brand and dealer group. You will
be experienced in engaging and building the capability of your team to
be proactive on a day to day basis; placing the customer at the heart
of everything you do in this rapidly growing department. Your
communication skills will be outstanding as you and your team are the
bridge between the customer and the service department. You will also
need a proven track record in customer experience/satisfaction
measures.
Candidates will also need demonstrate a stable
career path, a "can do" attitude and be willing to work shoulder to
shoulder with their team.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement – 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events
At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.
For more information around reasonable adjustments and the recruitment process please click here .
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Type: Full-timeLocation Detail: Ascot, Berkshire, SL5 7EP