Service Support Administrator - 3 days per week
Job Details
permanent
Melksham, South West, United Kingdom
Kings Security
18.03.2024
Want updates for this and similar Jobs?
Full Job Description
- Ensuring that the customer needs are met and exceeded in
all interactions.
- Being first point of contact for
customer- liaising directly via e-mail and telephone.
- Development of relationships with key customer and supplier
contacts
- Responsibility for monthly invoicing for the
customer and assisting credit control on account queries.
- Working with Account Manager to address, identify and resolve
issues affecting customer service and account profitability.
- Updating database and keeping information up to date.
Creating and closing down sites. Logging and closing/charging of
calls
- Liaising with various department within business
to create reports on timescales, deadlines and cost for the
customer.
- Working with and keeping track of
Installation and Service departments in order to make sure jobs are
complete within timeframes and quality standards set by customer.
- Handling complaints from customer and liaising with Customer
Service department.
- Working from various databases
- Working with the account manager to ensure all service
agreements are achieved consistently.
- The post holder
will ensure the health, safety and welfare of themselves and their
team in accordance with the Kings Policy.
- To support
actively always, company policy and best practice in the area of
security, with particular emphasis on the protection of sensitive
customer information
- The post holder will understand or
be able to quickly learn the regulatory, fair trading and competition
rules relating to their work, so they can sufficiently be able to
comply with them, relying on their own knowledge or on their ability
to recognise that they will need specialist support.
- Any other reasonable requests from management
Requirements
- Experience of working in a similar demanding role.
- Robust and level-headed with experience of dealing
with challenging customers.
- High level of numeracy,
accuracy and attention to detail
- The ability to manage
a high workload ensuring tasks are managed in level of priority.
- Ability to work accurately under pressure to meet
deadlines.
- Proactive approach to meeting the demands of
key customers.
- Excellent working knowledge of Microsoft
Word, Excel and PowerPoint.
- Excellent administrative
skills • Ability to work on an individual basis as well as part of a
team.
- Ability to communicate effectively to both
technical and non- technical clients.
- Excellent use of
written and spoken English language.
- A professional
approach and attitude at all times when representing our business in
regular administration and invoicing reviews with the customer.
- A flexible approach to work and willingness to help others if
and when required.
Benefits
- Sick pay scheme
- Company Pension & Death in Service
- 20 days
holiday & BH
- Career development opportunities & ongoing
training
- Referral Scheme
- Life
Insurance