Service Support Co-ordinator

Full Job Description

Job description
Our client is a leading business in the design, manufacture and service of world class products. Due to an internal promotion, we are looking for a customer focused Service Co-ordinator/Sales Co-ordinator/Customer Service Representative to provide key aftermarket contact and support to customers and the team .
Tasks

• Working together as part of a team of 8 within the Spare Part Section to provide the best support to customers whilst maximising the efficiency.
• Identify, quote and process spare part orders
• Provide information via email and phones to customers and engineers.
• Provide customer quotations, order processing and order acknowledgements.
• Ensure all customer requests are handled professionally and in a timely manner.
• Deal with invoicing and all administration surrounding the aftermarket sales.

Essential Skills

• Very organised and efficient - with the ability to multitask.
• Ability to manage own workload and drive results.
• Capable of digesting complex technical information (full training given).
• Excellent attention to detail.
• Good general communication skills - able to communicate effectively at all levels.
• Excellent attitude to customer care.
• Ability to work as part of a team.
• UK Driving Licence.

Benefits
Excellent benefits including generous pension, 25 days holiday plus BH, Charity day, Work place nursery benefit, gym discounts, DIS, Excellent training and opportunities. Hybrid working after probation.