Service Transition Manager
Job Details
Full Job Description
Working with a leading business in Birmingham in their search for a
Service Transition Manager / Release Manager to join them on a fixed
term contract until July 2026. Paying up to £54,500 base + 14.5%
pension contribution and 40 days annual leave. Hybrid working is in
place.
Main Duties
From an IT perspective, the
Service Transition Manager is to ensure a consistent and effective
transition through:
Transition Management
- Work closely
with the Applications Quality Assurance Manager, Service Management,
Service Owners, Business Analysts and the Project Office to ensure
that the transition and release meets the requirements of the
programme.
- Lead and coordinate Release Management teams ensuring
that releases deliver the value to the team on time meeting quality
and governance considerations and that these releases are documented
and evidenced as required.
- Liaise with Service Management leads
(i.e. Service Desk, Knowledge, Change and Configuration) to ensure all
documentation is captured in the Knowledge Base, user requests created
in the Service Catalogue, service information is entered in the CMDB.
- Provide assurance that appropriate training / knowledge transfer
takes place to ensure the service is embedded in the appropriate
support/operational teams.
- Undertake final checks prior to
Release authorisation to confirm that the release checklist and SDP
(Service Design Package) have been completed, user acceptance training
signed off, early life support is in place and that a Change request
has been raised.
- Act as gatekeeper at Release and Go/No Go
meetings to evaluate the operational readiness of the service and
confirm any remaining risks and issues have been addressed before the
release is authorised. The evaluation should be against service
acceptance criteria compiled by the role holder.
- Own and manage
the release calendar, ensuring that releases are scheduled to meet
business needs as detailed in the Business Transition Plan while
minimising risks. Work with Business Transition Manager, Project
Managers, Product and Service Owners to resolve release related
scheduling or conflicts.