ServiceNow Managed Service Consultant

Full Job Description

Overview

UP3 is a dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist Consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking for great technically minded professionals with a passion for ServiceNow, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service.

The role

This would suit someone who has a passion for technology and enjoys working with our internal team and our customers to develop solutions to a wide variety of business problems. You are a real ServiceNow enthusiast and advocate, and want to continue to develop your skills and certifications as you build on your existing experience.

Required skills and experience:

• Experience of performing a technical role within the ServiceNow eco-system

• Experience of administrating one or more ServiceNow instances

• Experience in configuring, customising and creating integrations on the ServiceNow platform are desirable

• A track record of delivering quality work to defined timescales to different stakeholders

• Good communicator and approachable with good written English skills

• Ability to effectively communicate with non-technical people about requirements, technical problems and identifying potential solutions

• Experience of scripting and debugging in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow

• Knowledge of multiple ServiceNow applications across the platform - ITSM and more

• Understanding of Service Management best practice - ITIL

• Adept and providing and delivering feedback

• Delivering work using agile methodologies

• Able to take responsibility for own learning and demonstrate examples where this has been done • ServiceNow CSA certification would be beneficial, but is not essential

Responsibilities (not limited to):

• Delivering solutions which contain high quality ServiceNow code and development

• Ensuring your work delivered adheres to industry and UP3 best practice standards

• Devising and scoping solutions to customer requirements

• Work closely with engagement managers and customers to deliver in an agile methodology

• Providing functional and technical skills to document and configure customer requirements

• Delivering high quality ServiceNow code and customisation

• Maintaining a high level of documentation for coding/customisation

• Devising solutions to predicted problems and evaluating options

• Combining all elements of the ServiceNow design and testing its performance

• Increasing application operating efficiency and adapting to new requirements as required

• Assisting with system testing and UAT

• Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice and Industry trends and use of ServiceNow

• Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio

• Sharing of best practices and knowledge with colleagues

• Where required perform demonstrations of work developed

Package:

• Competitive salary based on experience

• Company bonus scheme

• Private healthcare

• Private dental

• Company pension (after 3 months’ service)