Shipper- Logistics Coordinator

Full Job Description

Heidelberg Materials Where Diversity Empowers, Individuality Inspires, and Together, We can achieve Net Carbon Zero



We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritising wellbeing.

Job Purpose

To meet all customers’ and business requirements in the most cost effective, professional, and timely manner manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations, orders, deliveries, and associated administration in the most cost-effective way for Hanson Quarry Products. Pro-actively manage the order book and work profile for specific plant clusters within the region, ensuring that the order book is managed in line with the Logistics KPIs- Volume, OTD, and Utilisation. Actively engage with key stakeholders such as operational staff, commercial staff, and haulier to ensure that the main three KPIs are at the front of all decisions which are made.

Job Description

• Overall accountability for specific cluster of plants, managing customer orders and work profile ensuring that a “Flat OTV” is achieved to ensure that the three KPIs of Volume, OTD and Utilisation are best achieved

• Manage haulier activity for specific cluster of plants, engage external hauliers and cross collaborate with team members to move vehicles around the patch when needed.

• Daily/Weekly/monthly catch ups with commercial team and operational staff to discuss any issues from customers or plant staff.

• Develop an understanding of cost to the concrete business when producing from certain plants within the area and ensuring that unnecessary loaded and unloaded miles are not ran.

Monitor driver / haulier activity:

• Ensure core fleet both company and franchisee vehicles are compliant with GPS devices

• Actively manage movement of vehicles either at pre plan stage for the following day or during the day to assist and manage work profile or operational issues

• Ensure all hauliers book annual leave, services, or breakdowns through the correct channels ensuring they are not used when planning work

• Report any haulier issues through the Transport management structure when required.

• Reduce empty mileage wherever possible.

Plant Breakdowns:

• Manage workload and key customers when known plant shutdowns are booked in, plan workload within existing clusters

• On the day breakdowns- ensure all customers are aware of delays and move work to alternative times or alternative plants where possible.

• Update commercial team on plant issues and ensure they are made aware that customers have been spoken to.

• Manage vehicle movements in the event of a breakdown.

Order Management:

• Develop relationships with key customers and anticipate requirements. Ensure that a regular forecast and workbook is provided by the commercial team and establish a “top 10” customers for specific cluster, ensuring that they are proactively managed for following weeks orders

• Adopt a “never say no” approach to orders and always offer alternatives in line with the three main KPIs.

• Ensure that on the day delays and late loads are communicated effectively.

• Collate a list of “key offenders” for your cluster, for issues such as trucks being kept on site, orders constantly booked on but cancelled on the day etc.

• Push customers for confirmation ensuring that most of the work for the following day is on “01” or “03” status.

Delivery Management:

• Comply effectively with the Allocator Cycle (as per below when implemented)

• Ensure off duty trucks are not being optimised

• Ensure working trucks are on the optimiser

• Monitor Negative Status’s

• Periodically review OEV to get a picture of future orders

• Read all allocators instruction messages            

• Complete status’s correctly

• Confirm messages that they have actioned

• Respond quickly and appropriately to call request messages

• Record poor performers and report

• Redirect trucks as needed during breakdowns

• Record and report plant breakdowns/loading

General

• Liaison with commercial & operational staff.

• Compliance with company policies.

• Prevention and resolution of invoice queries.

• Efficiently handle customer and Haulier enquiries and queries to resolution in a timely manner.

• Accurately process all admin within given deadlines.

• Develop knowledge of all roles within the team and provide cover when requested.

• Link with the area teams and relevant external departments to ensure high level of customer service is maintained, including working within other areas should the need arise.

• Engage & manage sufficient haulage to meet customer delivery requirements.

• Monitor distribution operation regarding customer requirements and vehicle utilization during the day

Education and Experience

• Minimum of a Grade 4+ equivalent to a C at GCSE in Math's and English

• Excellent knowledge of SAP, Syncrotess systems and standard office packages

• Good communication and analytical skills with the ability to negotiate at all levels

• Will also ideally have experience of working within a large company environment and achieving targets

Additional Details

Salary: £37,000 – £40,000 PA

Location: Greenwich

Full Time

Working Hours: 40.00 Hours

Contract Type: Permanent

Shift Description: Mon-Fri 7-4/ 8-5 shift patterns, Saturday on a Rota one in four

What’s on Offer:
•     Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador 
•     Compensation Package : Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance 
•     Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
•     Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
•     Social Values : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
•     Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover