Spa Receptionist - Runnymede

Full Job Description

We have a fantastic opportunity for a receptionist to comeand join our Spa team here at the Runnymede on Thames. 

Based on 40 hours per week the salary forthis role is from £22,172.80 to £23,795.20 depending on your age.

What will Ibe doing?

•   As the first point of contact you’ll give a warm, friendly and professional welcome to all spa members and guests
• Answering all requests and queries in a friendly yet professional manner
• You’ll be taking payments for both spa services and retail
• Supporting the daily Spa operation
• Handling beauty and indoor and outdoor activity bookings as and when required

What are we looking for?

• You’ll excel at creating a fantastic customer experience for guests and a member whether that is face to face, on the telephone or by email
• Enjoy working as part of a team
• Previous experience would be an advantage but not essential as we will train and develop you
• Good understanding of the characteristics and qualities that customers want from Spa / health and fitness centres
• A flexible approach is required as this role will involve you working a mixture of shifts including weekends on a rotational basis

What skills do I need?

• Exceptional customer service
• Organised with an eye for detail
• Strong communications skills
• Knowledge of electronic booking systems would be desirable but not essential

The benefits of working with us:

•   A fantastic opportunity for career development through externally recognised qualification in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure bands Warner Leisure Hotels and Haven Holiday (including further discounted breaks within Warner for you, your family, and friend to use)
• Free use of the gym and leisure facilities
• Free or 60% discounted food onsite
• Access to fantastic discounts and offers with many national bands and retailers

Diversity,equity, and inclusion are at the heart of who we are and what we do. Ourcommitment to these values is unwavering and they are central to our mission.We encourage applications from all backgrounds, communities and industries andwe are happy to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during therecruitment process and are here to provide support where we can. If yourequire any assistance or reasonable adjustments while applying, please don'thesitate to reach out to us at: 

Location
The Runnymede on Thames, Windsor Road, Egham, Surrey, TW20 0AG, UnitedKingdom