Specialist Midwife Helpline Advisor

We are recruiting for a Specialist Midwife Advisor on a customer care line. You will be the subject matter expert on all topics related to pregnancy, from conception to early days. You will be handling consumer queries from parental and family units via several different channels, Live/Web chat, inbound calls, emails and letters, and/or outbound follow up calls.

Salary: £32,606.14

Location: London (E14)

Hours: 40 hours per week                                   

Operational hours:   Monday to Friday 8am till 8pm (40 hours per week)

Please note this position is Maternity cover until August 2024.       

• Ability to communicate effectively and empathically with a wide range of consumers and members of the public
• Excellent written and verbal skills
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Demonstrable experience in nutrition related roles, early life nutrition preferable.
• IT skills: ability to use Google suite and Microsoft office, strong typing skills.
• Some degree of experience in preparing informative powerpoint presentations/ google slides preferable. Training will be provided regardless.
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

Other Requirements

• Current NMC registration / Supervisor of Midwives
• Up to date portfolio of evidence for revalidation with the NMC

Benefits:

• Working culture of fun and sociable team environment
• Pension Scheme
• Eye test vouchers and discounts
• Discounted corporate gym membership with Nuffield
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500 +
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards.
• Cycle to work scheme