Sr. Commercial Training and Education Manager - UKI & Nordics

Life Unlimited.  At Smith+Nephew we design and manufacture technology that takes the limits off living.

This position reports to the Orthopaedic Director of Commercial Training and Education, the role is responsible for training the portfolio of Smith and Nephew solutions to the UKI & Nordics sales team.

The primary success measures for this role are to train, equip, and certify the sales force on Smith+Nephew’s Orthopaedic products.

The key goal of this role will be to equip our sales force with the knowledge and skills to win in their territory as well as certify them to Smith+Nephew standards.

What will you be doing?

Training Delivery & Field coaching Activity

- Deliver training to both new and tenured sales professionals, through various venues including live instructor led courses, virtual classrooms, and field-based training/coaching.

- Ensure that all members of the sales team are certified on the knowledge, skills, and behaviors needed to win (e.g., product, clinical and procedural knowledge, primary competitors and how to win against them, selling skills, negotiation skills, business planning, tenders)

- Deliver the curriculum as aligned with Global Commercial Training competency framework, train sales reps on the Smith+Nephew selling process, and aim to accelerate sales readiness and preparedness of the sales force

- Join the Commercial team on field visits to ensure the right implementation of both product/clinical competence as well as sales enablement skills’ implementation.

Act as a mentor and role model for sales reps & field managers and encourage a culture of continuous learning and development. Cultivate a culture of coaching for the commercial team, set the standards and governance for this coaching culture across the cluster by developing a coaching plan for Field managers and ensure the sustainability of this culture through solid critical metrics that will be automated on the CRM or Learning Management System or any similar vehicle

Collaborate with HR and Sales Management to remediate gaps in performance. This role requires sophisticated interpersonal leadership skills to work with a broad group of cross-functional business partners (e.g. global content development, leadership coach, local marketing, sales leadership), and will work collaboratively to tackle complex business opportunities related to the franchise

Develop strategic and tactical plans for your respective area for Commercial Training & Education (CT+E). Occasional participation on Leadership Teams meetings representing the CT+E function through communicating progress and ROI of key CT+E projects, progress of new hire onboarding and tenured commercial teams learning objectives, and work on the learning needs analysis outcomes to cover the learning gaps

What will you need to be successful?

Education: Bachelor’s degree or equivalent internationally

Licenses/ Certifications:

• Bachelor’s degree or equivalent + Master preferred

• English proficient
• Adult learning, facilitation skills certification (e.g. Bob Pike Certification, Langevin Learning) is a plus
• Train the Trainer certification (e.g. Pioneer, Lane 4, Langevin) is a plus
• Instructional design is a plus
• Coaching skills is a plus
• Project management certification is a plus
• Challenger certification is a plus
• Fundamental level certification for your respective franchise is a plus

Experience:

3-7 years' experience working in commercial, training or marketing role preferably in medical device industry preferred.

Working experience in learning / training related fields is a plus

Competenci es:

Demonstrate expertise in products, clinical pathways, surgical procedural knowledge, and competitive landscape

The position requires sophisticated skills in facilitation and presentation skills, with emphasis on adult learning principles and interactive learning

Critical skillset: commercial selling skills and business acumen.  Ability to understand and deliver training to support and reinforce key commercial behaviours that deliver differentiated customer experience

Strong written and verbal communication skills

Problem solving and analytical skills required to uncover root cause and develop improvement initiatives

Results oriented – delivers on commitments and demonstrates impactful results

Strong ability to work in autonomy under ambiguous conditions when the solution is not clear, and innovative solutions are needed.

Effective in leading, motivating, and achieving goals through formal and informal channels (Leadership with and without authority)

Ability to optimally plan, prioritize, implement and follow-up in a timely manner and anticipate problems and roadblocks with solution-oriented mind set

High personal integrity and ethics with principled standards

Language proficiency: Strong level of interaction and communication (oral and written) in English

Microsoft office skills required (PowerPoint & Excel primarily)

Travel Requirements:  25-50%

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website ( )
• Your Future: Generous sales incentive plans and pension Schemes, Save As You Earn share options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
• Flexibility : Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.
• Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts. Field based sales roles are provided with a company car or car allowance.

Applications:

If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.

We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.

We value the diversity of our people and welcome applications from everyone.

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