Store Manager – Utrecht, NL

Background

Angling Direct excels at the things that matter most and it’s because we place our customers at the heart of what we do that we are proud to be the UK’s NUMBER 1 fishing tackle destination for all anglers regardless of experience or ability.

We too, know how it feels to GO FISHING!

To achieve our ambition in inspiring EVERYONE to get outdoors and enjoy an exceptional fishing experience, we are now excited to be opening our first store in Europe, and to support this next level of growth we are looking for new members to join our team.

If you are energetic, enthusiastic and curious, know how to get things done, enjoy high levels of accountability, are a team player who is not afraid to get stuck, who spots opportunities and acts on them, delivering growth for both yourself and the company – then read on.....

The Role

We have an exciting opportunity for a motivated, driven individual to be an integral part of opening our FIRST store in Holland,  located in the Utrecht.

This is a unique opportunity for someone to build their own team and culture as well as scale world class operations in line with the business growth path.

We are looking for a results driven Store Manager with the passion for driving sales through outstanding customer experience and engagement, to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage colleagues effectively. Serving as the Angling Direct representative in our new store by embracing our culture, values and purpose and engaging our European colleagues in getting everyone fishing .

Key Responsibilities

• Ownership and delivery of all store KPI’s
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.
• Meet sales targets by training, motivating, mentoring and providing feedback to staff.
• Ensure high levels of customer satisfaction through excellent service.
• Ensure compliance with all health and safety requirements.
• Complete store administration and banking ensuring compliance with policies and procedures.
• Maintain outstanding store and visual merchandising standards.
• Report, monitor and act on buying trends, customer needs and opportunities.
• Conduct personnel performance appraisals to inspire great performance, assess training needs, and build career paths.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Reviewing sales and stock targets including core stock ranges.
• Liaise with Marketing to provide support for the smooth implementation and maintenance of the Marketing strategy.
• Organizing working rotas and holidays.

• Additional store manager duties as required.

Required Qualifications & Experience:

• Excellent verbal and written communication skills (Both English and Dutch)
• Strong organisation skills
• Business administration
• 3 years experience in a retail environment
• Proven capability as a driven and results orientated individual
• Experienced, passionate angler with fishing product knowledge
• Health and safety knowledge

"We are committed to equal opportunity employment practices."