Store Manager

About Us

Are you passionate about managing your team toserve the highest quality coffee, offering customers a personalised service witha memorable experience? That’s Costa! We take pride in offering a friendlywelcome within a relaxing environment.

Costa is the UK’s favourite coffee shop, and wewould love for you to be a part of our team!

This Costa store is owned by Goldex InvestmentsLtd. We are an Award Winning Multi Brand Company with stores throughout theSouth East of England... Our motto is “Investing In The Future” and thatincludes our staff. Our People Are What Makes Us Great!

Benefits

• Attractive Salary Package;
• Yearly managerial bonus scheme incentive;
• 50% Staff discount and a Free Core Drink whilstworking, 25% off all Costa Coffee stores (discount card);
• Full, structured training including Barista,Brand Standards, Food Safety Level 2;
• The potential opportunity to complete the BaristaMaestro course;
• We love to internally promote our staff so theygrow with us, creating a long term career path;
• Company Pension;
• 28 day holiday;
• Refer a friend scheme and receive £150 percandidate (T&C’s apply);
• 20% off Goldex Staycations on Thanet Coast (for 2or more nights);
• Opportunity to volunteer for the Goldex and CostaFoundation;
• Access to a range of local and national discountswith The Life Style Card; and
• Recognition opportunities: Hampers forWorkiversary’s, Store of the Month, Customer Feedback Award, Achievement Awards.

How you can impact the business

• The Store Manager’s purpose is takeownership of running their store successfully. You are instrumental in ensuringwe provide the highest levels of service and Excellent Coffee with a Smileevery time;
• You will be responsible for monitoringinternal store processes such as financial indicators, health and safetycompliance and a range of other key performance indicators to ensure targetsare met;
• You will provide a supportive andencouraging atmosphere for your team in store, actively encouraging consistentimprovement across all areas of performance;
• You will take responsibility for thefinancial compliance and safety and security of your store, through vigilantobservation and adherence to cash procedure;
• Ensure the accurate and timelycompletion of all store documents including having rotas completed well inadvance to ensure full coverage in store;
• Monitor the recruitment needs of yourstore with the support of your Area Manager to ensure the most talentedcandidates are hired;
• Take responsibility for the trainingand development of your team in store in order to nurture consistentprogression. This includes monitoring completion of online training through MyCosta Learning and in store performance and development plans;
• Ensure that all Team Members in storeare supported with their training journey to maximise sales opportunitiesthrough excellent presentation, optimal ordering and all relevant sales techniquessuch as upselling;
• Keep up-to-date with relevant CostaCoffee brand standards and communications including internal Goldex Investmentsstandards and communications to ensure compliance and the passing of Costachecks; and
•  To ensure consistent communications with both your Line Manager and Office Staffto keep stores functioning. This includes payroll and HR queries, raisingmaintenance issues and submitting banking and any required paperwork on time.

Essential Requirements

• Enthusiasm to execute outstanding customerservice;
• Friendly manner;
• Communicate confidently with customers and yourteam;
• Flexible approach (ability to be multi-skilled);
• Willingness to learn;
• Presentable and able to follow uniform brandstandards;
• Reliable & committed; and
• Flexible to be available for shifts.

Desirable

• Management experience in a coffee store;
• Worked within a customer facing environment; and
• Worked in the hospitality/ retail industry.